Frequently Asked Questions


General FAQ

  1. What is a crew member?
  2. Will my gear be secure each day while I am walking?
  3. Where exactly will the Susan G. Komen 3-Day® take place?
  4. Can I volunteer if I am already registered as a walker or crew member?
  5. Is the event held in bad weather?

1. What is a crew member?
The Crew is the service corps of the Susan G. Komen 3-Day®. The Crew trains for their assignment during the months leading up to the event and travels with the walkers during the Komen 3-Day. A crew member must pay the  registration fee but is not required to fundraise.

2. Will my gear be secure each day while I am walking?
Your gear will be secure each day at camp while you are out on the route. However, the 3-Day is not responsible for personal items brought to the 3-Day®. You are discouraged from bringing items of value, including jewelry, expensive cameras and personal electronics on the event and we encourage you NOT to leave any valuables at camp; please carry all money, credit cards and other valuables with you during the day.

3. Where exactly will the 3-Day take place?
Information about the location of the Opening and Closing Ceremonies will be emailed to participants approximately two months prior to the event. Visit the Event Info page in your Participant Center prior to your event to view important information for your 3-Day location.

4. Can I volunteer if I am already registered as a walker or crew member?
Yes, for certain pre-event volunteer opportunities. Getting involved is a great way to stay connected to the 3-Day all year long and really become a part of our community. Walkers and crew members won’t be available to volunteer for the Opening or Closing Ceremonies, though - those ceremonies are for you!

5. Is the event held in bad weather?
Whatever the weather, the 3-Day generally continues. So please be prepared for walking and camping in inclement weather. If the weather gets too severe, we always have a back-up plan for evacuating camp and relocating to make sure that everyone is housed safely

We will make every effort to hold the 3-Day events at the times, dates and locations specified. However, Susan G. Komen® holds the right to cancel or change the date or location of any 3-Day event, in its sole discretion, due to circumstances that may compromise the health or safety of the participants, including without limitation, unusually severe or extreme weather, fire, natural disaster, epidemic or riot. In the event that a 3-Day event is cancelled or changed, we will take active steps to inform registered participants (walkers, crew and volunteers) of such cancellation or change as soon as possible by email and/or phone and posting announcements online at the participant center at The3Day.org. All registration fees and donations submitted to the 3-Day are non-transferable and non-refundable, even if the event is cancelled or changed. Your donations will go directly to the cause, and we hope your donors will appreciate supporting Susan G. Komen regardless of the cancellation or modification of the event.

BACK TO TOP

Fundraising FAQ

  1. If I can’t participate in the event, what happens to the donations that I have raised?
  2. What if I haven’t raised $2,300 in time to check in for the 3-Day?
  3. Are there any restrictions on what I can do to raise money?
  4. Can I get a copy of the 3-Day logo to use on my materials?
  5. Can I get a copy of the Komen logo to use on my materials?
  6. Is it necessary to send a separate donation form for each donation?
  7. What can I do if a check is written out to me personally?
  8. How quickly can I expect a mailed donation to post to my fundraising account and appear on the progress page of my Participant Center?
  9. Can I mail a cash donation in with a donation form?
  10. How quickly can I expect an online donation to post to my fundraising account and appear on the progress page of my Participant Center?
  11. Can I create a receipt to give to my donors?
  12. A donor is requesting a tax ID number (or EIN number); what is that and how can I get it?
  13. A donor is requesting a 501(c)(3) letter; what is that and how can I get a copy?
  14. A donor is requesting a W-9 form; what is that and how can I get a copy?
  15. Where can I find my donation form to download, print and mail?
  16. Not all of my donors are showing up in the Honor Roll. Why?
  17. Can I change a name or dedication on my Honor Roll?
  18. Can I remove a donation amount listed on my Honor Roll?
  19. Why I am receiving emails telling me that I've received a donation?
  20. How do I obtain matching gifts for my fundraising?
  21. If I am participating as a walker in more than one 3-Day in a single event season, what are the fundraising requirements?

Fundraising FAQ

1. If I can't participate in the event, what happens to the donations that I have raised?
All donations submitted to the Susan G. Komen 3-Day® are non-transferable and non-refundable. That means that once a donation is posted to a participant’s account it cannot be moved to another participant’s account for any reason, regardless of whether or not you’re able to participate in the event. Additionally, donations cannot be refunded.

Your donations will go directly to the cause as if you had participated, and we hope your donors will appreciate supporting Susan G. Komen® regardless of your participation in the actual event.

Seventy-five percent of the net proceeds raised by the Komen 3-Day help support Susan G. Komen’s Research and Training Grant Program and large public health outreach programs for women and men facing breast cancer. The remaining 25 percent helps fund local community and Affiliate support and outreach programs.

2. What if I haven’t raised $2,300 in time to check in for the 3-Day?
All walkers must raise a minimum of $2,300 by the first day of the 3-Day® in order to walk. If you haven’t raised at least $2,300 by the time you check in online, you can still complete online check-in, but you will need to have at least $2,300 in your fundraising account in order to receive your official 3-Day credential and participate in the event.

Repeat participants: Please note that the delayed self-donation option was discontinued in 2012.

3. Are there any restrictions on what I can do to raise money?
The fundraising minimum of $2,300 per participant per event allows the 3-Day to raise as much money as possible for breast cancer research, education and community outreach programs. The 3-Day provides tools and suggested techniques to help you achieve your fundraising goals. When implementing any of these techniques or pursuing alternate methods of fundraising, it is imperative that you adhere to the following guidelines in order to maintain the integrity of the 3-Day event and provide your potential donors with the confidence that their money will be put to good use in the fight against breast cancer:

  • The 3-Day will not be responsible for any fundraising activities or the content of any promotional materials (including the content of your Komen 3-Day fundraising page) of its participants but reserves the right in the sole discretion of Komen, to require participants to immediately terminate any fundraising activity, or the use of any promotional material (including the content of your 3-Day fundraising page), that is considered objectionable for any reason.
  • All donations solicited for the 3-Day must be collected through an official donation channel:
    • Online at The3Day.org or through the official 3-Day Facebook application.
    • Over the phone at 800-996-3DAY
    • Mailed with an official 3-Day donation form
    • Through an official 3-Day donation partnership program (such as MissionFish)
  • Do not direct donations to any other collection site (such as PayPal or your personal bank account). This ensures that all donations can be credited appropriately to your 3-Day fundraising account to benefit Komen and that donors receive receipts for tax purposes.
  • All donations solicited for 3-Day must be submitted promptly through an official donation channel, either online at The3Day.org, over the phone at 800-996-3DAY or mailed with an official 3-Day donation form. Do not hold or accumulate donor funds for any purpose.
  • States and local communities have laws governing many fundraising activities, including raffles, garage sales, leafleting, auctions and other promotional activities. Compliance with applicable laws is the responsibility of each participant, and the 3-Day cannot render legal or tax advice on these matters. Please check with your local authorities before fundraising in these ways.
  • If you plan to post flyers in a public space (grocery stores, malls, parking lots, etc.), please check with the property’s owner or manager before posting your materials.
  • Please be sure that all 3-Day fundraising materials are in good taste, not misleading and do not violate any 3-Day guideline or requirement.
  • Be sure to make it clear to potential participants and donors that your fundraising activity is being organized by you or your team in connection with your participation in the 3-Day event, which benefits Komen. Komen, along with its local Affiliates in your area, organize Race for the Cure® events and other fundraising and/or breast cancer awareness events, and it is important to avoid confusion between the fundraising events run by Komen and the fundraising events run by 3-Day participants. Also, it is important that your potential donors are accurately informed about where their money will go—they deserve to know that they are supporting you in your 3-Day journey and helping you reach your personal fundraising goal as you train to walk 60 miles over the course of three days with thousands of other women and men and that 100% of the net proceeds raised by participants in the 3-Day benefit Komen and are invested in community-based breast health programs and breast cancer research.
  • You may not directly or indirectly represent yourself as an official representative of Komen or the 3-Day. You may not directly or indirectly represent that your fundraising activity is organized by Komen or the 3-Day (it must be clear that it is being organized by you and/or your team in connection with your participation in the 3-Day, which benefits Komen, as described in the bullet point above).
  • Komen reserves the right, in its sole discretion, to require participants to immediately terminate any action, activity or representation, including those that are considered confusing or misleading to potential donors, other participants or the public generally or those that Komen, in its sole discretion, determines to be undesirable or objectionable.
  • Without limiting the general guideline in the bullet above, your Fundraising activities may not include:
    • arrangements with any alcoholic beverage company, tobacco company or other company, retail store or restaurant in which the contribution is generated solely through alcohol or tobacco sales;
    • arrangements with any medical care provider or pharmaceutical company where the donation is triggered from the purchase of a medication;
    • the sale of any firearm, weapon or other high-risk product;
    • arrangements with companies, or the sale of products, that would bring disrepute to Komen (e.g., companies that produce sexually explicit products or adult entertainment, such as pornographic movies, publications, adult toys or websites); or
    • events held in venues or establishments of an inappropriate or suggestive nature (e.g., gentlemen’s clubs, the Playboy Mansion) or events with an inappropriate or suggestive theme (e.g., wet t-shirt contests, mud wrestling).
  • Komen is the legal owner of many logos, phrases, names and trademarks that are related to breast cancer awareness and the search for the cure for breast cancer, including the Susan G. Komen 3-Day® name, the 3-Day logo, the Susan G. Komen® name, the Susan G. Komen logo, the Susan G. Komen Running Ribbon and Race for the Cure® marks. By fundraising for the 3-Day, you acknowledge Komen’s ownership of the foregoing logos, phrases, names and trademarks, and agree not to contest or assist others to contest the ownership and validity of them, and further agree you will not, without written license from Komen, use any logo, phrase, name or trademark that is the property of Komen or confusingly similar to any logo, phrase, name or trademark that is the property of Komen.
  • Any use (whether or not authorized) of any logo, phrase, name or trademark that is the property of Komen, including the use of the special 3-Day walker/crew logos, and any goodwill associated therewith, shall be to the benefit of Komen.
  • You may not use or reproduce any logo, phrase, name or mark that is the property of Komen for any purpose (fundraising or otherwise) without written permission from Komen, except you may use the special 3-Day Walker logo / Crew logo / Supporter logo / Participant logo / Youth Corps logo / Young Women Walking logo as long as such use is in accordance with these guidelines. 
  • As a walker or crew member, you do have Komen’s permission to use the special 3-Day Walker logo / Crew logo / Supporter logo / Participant logo / Youth Corps logo / Young Women Walking logo. Use of these special logos is provided for the appropriate personal use of 3-Day participants only. These logos may not be used on any merchandise meant for sale. Examples of appropriate uses of these logos are: on your personal website or social networking page, in fundraising letters or emails, on T-shirts or on appropriately sized banners for your personal use or for your team. The special 3-Day Walker logo / Crew logo / Supporter logo / Participant logo / Youth Corps logo / Young Women Walking logo (or, with the Facebook application only, the Participant logo) are the ONLY logos Komen authorizes you to use in connection with your participation in the 3-Day. Any use of any other logo, phrase, name or mark of Komen or the 3-Day, including the Komen Running Ribbon, is strictly prohibited. Komen reserves the right, in its sole discretion, to refuse participation to anyone at any time before or during a 3-Day event, including without limitation on the basis of such participant’s unauthorized use of any Komen or 3-Day logo, phrase, name or mark (or any logo, phrase, name or mark that may be considered confusing or misleading to potential donors, other participants or the public generally).  
  • Komen reserves the right, in its sole discretion, to require participants to immediately terminate any unauthorized, inappropriate or objectionable use of any Komen or 3-Day logo, phrase, name or mark (including the special (3-Day Walker logo / Crew logo / Supporter logo / Participant logo / Youth Corps logo / Young Women Walking logo) or any logo, phrase, name or mark that may be considered confusing or misleading to potential donors, other participants or the public generally. 
  • Photographs and video of any 3-Day event may be reproduced for personal use only. Any media intended for sale (e.g., book, DVD, photo albums, etc.) that includes images of or content from the 3-Day must be approved by Komen prior to sale or distribution.  
  • Komen reserves the right, in its sole discretion, to refuse participation to anyone at any time before or during a 3-Day event, including without limitation on the basis of such participant’s unauthorized, inappropriate or objectionable fundraising activity, promotional material (including the content of your 3-Day fundraising page) or use of any logo, phrase, name or mark.

4. Can I get a copy of the 3-Day logo to use on my materials?
Follow these links to download the special Susan G. Komen 3-Day walker/crew fundraising logos you may use for fundraising purposes: 3-Day Walker logo / Crew logo / Supporter logo / Participant logo / Youth Corps logo / Young Women Walking logo. The fundraising logos we provide are for the appropriate personal use of 3-Day participants only. They may not be used on any merchandise meant for sale. Examples of appropriate uses of these logos are: on your personal website or social networking page, in fundraising letters or emails, on T-shirts or banners for your personal use or for your team. The special 3-Day Walker logo / Crew logo / Supporter logo / Participant logo / Youth Corps logo / Young Women Walking logo are the ONLY logos Komen authorizes you to use in connection with your participation in the 3-Day. Any use of any other logo, phrase, name or mark of Komen or the 3-Day, including the Komen Running Ribbon, is strictly prohibited. Komen reserves the right, in its sole discretion, to refuse participation to anyone at any time before or during a 3-Day event, including without limitation on the basis of such participant’s unauthorized use of any Komen or 3-Day logo, phrase, name or mark (or any logo, phrase, name or mark that may be considered confusing or misleading to potential donors, other participants or the public generally).

5. Can I get a copy of the Komen logo to use on my materials?
The Susan G. Komen 3-Day trademarked logo is the property of Komen. Participants may only use the special logos we provide (3-Day Walker logo / Crew logo / Supporter logo / Participant logo / Youth Corps logo / Young Women Walking logo. These special 3-Day walker/crew logos are the ONLY logos Komen authorizes you to use in connection with your participation in the 3-Day. The fundraising logos we provide (3-Day Walker logo / Crew logo / Supporter logo / Participant logo / Youth Corps logo / Young Women Walking logo) are for the appropriate personal use of 3-Day participants only. They may not be used on any merchandise meant for sale. Examples of appropriate uses of these logos are: on your personal website or social networking page, in fundraising letters or emails, on T-shirts or banners for your personal use or for your team. You may not use any other logo, phrase, name or mark of Komen or the 3-Day, including the Komen Running Ribbon. Komen reserves the right, in its sole discretion, to refuse participation to anyone at any time before or during a 3-Day event, including without limitation on the basis of such participant’s unauthorized use of any Komen or 3-Day logo, phrase, name or mark (or any logo, phrase, name or mark that may be considered confusing or misleading to potential donors, other participants or the public generally).

6. Is it necessary to send a separate donation form for each donation?
Yes, in order for a mailed-in donation to be processed properly it is necessary to send a separate completed donation form for each donation. Our bank will only process one check per donation form.

7. What can I do if a check is written out to me personally?
If a donation check has been written out to you personally, you may endorse the back of the check and mail it in with a completed donation form to the address on the donation form.

8. How quickly can I expect a mailed donation to post to my fundraising account and appear on the progress page of my Participant Center?
Please allow two weeks for any mailed donation to post to your Participant Center. Each mailed donation is processed individually so even if some donations have posted in less than two weeks, please allow the full two weeks for the remaining donations to post. If your donation does not post within two weeks, please contact us at 800-996-3DAY.

9. Can I mail a cash donation in with a donation form?
No, you cannot mail a cash donation in. For any cash donation you receive, please deposit the cash into your checking account and send a personal check from your account with a completed donation form. The donation will be credited to the name on the donation form.

10. How quickly can I expect an online donation to post to my fundraising account and appear on the progress page of my Participant Center?
Any donation made online should post to your Participant Center immediately. If your donation does not post within 24 hours, please contact us at 800-996-3DAY.

11. Can I create a receipt to give to my donors?
No. You can print a copy of a receipt for your donations on the Progress section of your Participant Center.

12. A donor is requesting a tax ID number (or EIN number); what is that and how can I get it?
A tax ID number or EIN number identifies the Susan G. Komen 3-Day as a non-profit event. Many donors will request this number to validate their donation as tax-deductible. The tax ID number for the 3-Day is 75-1835298. Sorry, participants cannot use the EIN number to secure donated space or in-kind donations. (In-kind donations are donations of something other than money, such as goods or services.)

13. A donor is requesting a 501(c)(3) letter; what is that and how can I get a copy?
The 501(c)(3) letter is proof that Susan G. Komen® is recognized as a non-profit organization by the federal government. Since the Susan G. Komen 3-Day is a project managed by Susan G. Komen, this letter is also used as proof of the Komen 3-Day’s non-profit status. Please call us if you need a copy of this letter. Sorry, participants cannot use the 501(c)(3) letter/number to secure donated space or in-kind donations.

14. A donor is requesting a W-9 form; what is that and how can I get a copy?
The W-9 form is proof that Susan G. Komen is recognized as a non-profit organization by the federal government. Since the Susan G. Komen 3-Day is a project managed by Komen, this form is also used as proof Komen’s non-profit status applies to the Komen 3-Day event. Please call us if you need a copy of Komen’s W-9 form. Komen’s W-9 form will be provided ONLY when necessary for the purpose of identifying Komen as a non-profit corporation and/or the 3-Day event as a program benefitting a non-profit corporation. If the W-9 form is provided to you, you may not use it for any other purpose. Participants may not use the W-9 form to secure donated space or in-kind donations.

15. Where can I find my donation form to download, print and mail?
Expand the Fundraising menu in the left-hand navigation of your Participant Center and click the Donation Form link.

16. Not all of my donors are showing up in the Honor Roll. Why?
As your donors make a contribution, they have the option of whether or not they want to appear in the Honor Roll.

17. Can I change a name or dedication on my Honor Roll?
Yes, a name or dedication on your Honor Roll can be changed. Please Note: Donors do not have the option to include a dedication when they mail in a donation. In order to add a dedication for a donor who mailed in their donation, please call us at 800-996-3DAY to request a change in your Honor Roll.

18. Can I remove a donation amount listed on my Honor Roll?
Yes, a donation amount on your Honor Roll can be removed. Please call us at 800-996-3DAY to request the removal of an amount on your Honor Roll.

19. Why I am receiving emails telling me that I've received a donation?
You are receiving these emails because during the registration process, you selected the option "I would like to be emailed when a donation is made on my behalf." If that donation is being made in installments, you will receive an email notification each time a monthly payment is processed. If you would like to stop receiving these emails (or start receiving these emails, if you didn't elect to receive them when you registered), please select "turn gift notifications on/off" in your Participant Center.

20. How do I obtain matching gifts for my fundraising?
Visit the Matching Gift webpage for complete instructions.

21. If I am participating as a walker in more than one 3-Day in a single event season, what are the fundraising requirements?
Walkers registered for multiple events must meet the same fundraising requirements as all walkers. All walkers must agree to raise a minimum of $2,300 by the first day of the 3-Day in order to walk. If you haven’t raised at least $2,300 by the time you check in online, you can still complete online check-in, but you will need to have at least $2,300 in your fundraising account for that 3-Day event in order to receive your official 3-Day credential and participate in the event.

Repeat participants: Please note that the delayed self-donation option was discontinued in 2012.

BACK TO TOP

 

Young Women Walking

  1. What is the Young Women Walking program?
  2. How old do I need to be to participate in Young Women Walking?
  3. Can men participate in Young Women Walking?
  4. Can Young Women Walking form or join a 3-Day team?
  5. If I already registered as a 3-Day walker or crew member, may I switch to the Young Women Walking program?
  6. If I register for the Young Women Walking, may I later switch to being a 3-Day walker and participate in all three days of the event?

1. What is the Young Women Walking program?
Young Women Walking (YW2) is a program that will offer a single-day experience on the Saturday of each Susan G. Komen 3-Day® to young women between the ages of 16-23. Participants must pay a registration fee of $40 and raise at least $750 in order to participate. Young Women Walking participants will receive many of the same resources and tools that we provide to Komen 3-Day walkers for fundraising and training. Participants who are younger than 18 years of age at the time of the 3-Day® event must be accompanied on the event by a parent or guardian who is a registered 3-Day walker.

The event experience for Young Women Walking participants will begin on the Saturday morning of the 3-Day in camp, where they will rally together as a group, meet up with fellow team members and receive a customized Young Women Walking sash to wear throughout the day. Participants are welcome to walk the entire 20-mile route on Saturday. Once they return to camp that afternoon, they’ll be able to enjoy all the 3-Day camp amenities, including the hot showers, dinner, reflection time in the remembrance tent and more. A pink party reception for all Young Women Walking participants will also be held in camp at the Young Women Walking tent on Main Street. During the reception, participants can interact with learning kiosks to discover important, life-saving breast health information. Young Women Walking participants are welcome to stay through the camp show, where they will receive a special recognition, and dance party that night. They will depart camp on Saturday evening and will not sleep overnight in camp.

2. How old do I need to be to participate in Young Women Walking?
Participants in the Young Women Walking program must be 16 years or older by the end of 2013, and must be 23 years old or younger at the time of registration. Young Women Walking who are younger than 18 years of age at the time of the 3-Day event must be accompanied on the event by a parent or guardian who is a registered 3-Day walker.

3. Can men participate in Young Women Walking?
Yes. Men between the ages of 16-23 are welcome to join.

4. Can Young Women Walking form or join a 3-Day team?
Yes. Young Women Walking can form or join a team with other Young Women Walking, or with a mix of 3-Day walkers or crew members.

5. If I already registered as a 3-Day walker or crew member, may I switch to the Young Women Walking program?
If you are between 16-23 years of age, you may switch to Young Women Walking. Contact us at 800-996-3DAY to make the switch. You will not be required to pay an additional registration fee, but we are unable to refund the difference between the registration fee you already paid and the $40 Young Women Walking registration fee.

6. If I register for the Young Women Walking, may I later switch to being a 3-Day walker and participate in all three days of the event?
Yes. Contact us at 800-996-3DAY to make the switch. You will be required to pay the difference between the Young Women Walking registration fee and the walker registration fee, as well as raise at least $2,300 in order to participate.

BACK TO TOP

Medical FAQ

  1. How do I prevent or take care of blisters on my feet?
  2. Can I bring personal medications on the event?
  3. I have swelling in my hands when I walk. What should I do?
  4. Is there a cost to the patient for ambulance use during the 3-Day?
  5. Is there MSG in any of the food served on the event?
  6. If I am nursing, will I be able to pump my breasts and store the milk during the event?
  7. Can I use my CPAP (Continuous Positive Airway Pressure) breathing machine at night in my tent?
  8. Where do I send my medical form?
  9. Why do you need my insurance policy number, the contact information for my personal physician and an emergency contact listed on the form?
  10. If I am pregnant, do I need a note from my obstetrician in order to participate?
  11. What can I do to keep my feet from swelling when I walk?
  12. Are there peanuts or peanut products served on the 3-Day?
  13. How can I prevent or treat rash?
  14. How do you support participants with disabilities or special medical needs?

Medical FAQ

1. How do I prevent or take care of blisters on my feet?
Blisters are the most common problem seen on the Susan G. Komen 3-Day® event and the best way to protect your feet is to prevent blisters from forming. Blisters can be a direct result of a friction rub between the skin and another object (skin, sock, shoe, etc.) or due to pressure in the shoe or moisture from perspiration. Staying well hydrated during the event is important for blister prevention as dehydration allows the skin to fold on itself and create a friction rub.

Proper shoe and sock selection is also key to blister prevention. Purchase a shoe that is a one-half to one full size larger than your normal walking shoe. There should be ample room to wiggle your toes in the toe box. Break in your shoes slowly by alternating at least two pairs of shoes during your training. Do not wear brand new shoes on the event.

Choose a sock that pulls moisture away from your feet. This will keep your feet cool and dry. Synthetic socks such as “Coolmax” or “Dryfit,” or wool socks are better than pure cotton socks for keeping your feet dry. Try wearing two socks or double-layered socks and plan on changing to clean and dry socks halfway through your training walk. If your socks are still wet, try foot powder or spraying your feet with spray antiperspirant. Make sure that your socks fit you well and do not bunch up in any areas.

Hot spots are places on your feet or toes where you feel tenderness, pressure, heat, burning or pain. If you feel a hot spot during training, stop and change your socks. Increased protection can be obtained by applying moleskin, 2nd Skin® or a bandage. Moleskin acts as a second layer of skin and should not be removed until the end of the walk to prevent peeling of the skin. Any bandage that is applied should be smooth and wrinkle free. Benzoin liquid, or Nuskin or Toughskin spray found at medical supply stores are sometimes used to “toughen” the skin at problem areas. Do not get a pedicure or try to remove calluses before the event or long training walks. Do not wear toe rings on your long walks; the heat may swell your toes and feet, decreasing their blood circulation.

If you get a blister, try not to pop it. They are nature’s way of creating a protective cushion and intact skin protects you from infection. Small blisters should be covered with antibiotic ointment and a bandage; this is then covered with a square of 2nd Skin or a corn pad for further protection. Do not leave the 2nd Skin on overnight as it will dehydrate and can irritate the skin.

For large blisters that are painful, clean the blister with an alcohol pad and have a medical professional drain it with a sterile needle. Be sure to keep the open blister covered with antibiotic ointment to prevent infection.

Take time during your training to experiment with techniques and products that work for you. Blister care products that you should carry with you in a waist pack during the event include adhesive bandages, moleskin, Benzoin, synthetic “wicking” socks, alcohol swabs, blister care bandages, small scissors and an anti-chafing skin balm (such as BodyGlide® or Vaseline®).

2. Can I bring personal medications on the event?
Participants who have medication that must be kept cool during the event will be able to have it stored in the Camp Medical refrigerator. Only medication needing refrigeration will be kept. Please click here for our complete policy on personal medication.

3. I have swelling in my hands when I walk. What should I do?
Swelling in the hands can be due to the heat and keeping your hands below the level of your heart. The heat causes your distant blood vessels to dilate in an attempt to cool the blood going to your heart and brain.

Walking with your hands below your waist also can cause your hands to swell. Work on keeping your hands relaxed and your elbows at 90 degrees as you walk. Occasionally lift your hands at chest level and pump your fists. If you have had lymph nodes removed, this will affect the drainage of fluids from your arms. Seek assistance from a certified lymphedema physical therapist for tips on compression wrapping and massage to decrease swelling.

Drinking cool fluids and stopping in the shade or on an air-conditioned bus during the event can help. If you still are feeling overheated, stop in the medical tent for an icepack or cool water to put around your neck, armpits and groin.

Rarely, swelling in the hands can be caused from a condition called hyponatremia or too low salt. If you notice swelling of your wrists, lips, or tongue, or you have any dizziness, lightheadedness or confusion, stop walking and seek medical assistance. Remember, the goal of hydration is to replace only the fluids that you have lost. Drink when you are thirsty and make sure you are urinating. Eat snacks that contain salt. Remember to eat, drink, and pee during your training walks and the 3-Day.

4. Is there a cost to the patient for ambulance use during the 3-Day?
Yes. In an effort to provide more speedy response times than ambulances coming from the local community EMS (Emergency Medical Services) system, the 3-Day contracts for dedicated on-event ambulance coverage. However, these ambulance companies do charge patients for any transport that is made from the 3-Day to local medical facilities. The costs of such transport and any medical care received away from the event is not covered by the 3-Day. If emergency room care or ambulance transport is necessary, insurance coverage may be necessary, and this is one of the reasons why having medical insurance is a requirement for participating on the 3-Day. Check with your insurance company for the terms of your individual policy.

5. Is there MSG in any of the food served on the event?
No. The food vendor that provides all meals for the 3-Day does not use MSG in any of the foods they prepare and serve on the 3-Day.

6. If I am nursing, will I be able to pump my breasts and store the milk during the event?
Your breast pump may be turned in to the Staff Medical Manager on Friday morning at the medical desk at the On-Site Check-In area so that you do not have to put it on the gear truck. The pump will be stored on the medical supply truck at camp medical and will be available to you at the camp medical tent during its regular operating hours. Click here to view our personal equipment policy.

In camp, the pump will be available to you during regular camp medical operating hours (6:00 a.m. - 8:00 a.m. and 1:00 p.m. - 9:00 p.m.). Come to camp medical and a medical team member will get your pump and try and find a private place where you can pump.

If you will need to use the pump on the route, you must come to camp medical in the morning before you head out on the route and let either the staff medical manager or the crew medical team captain know that you will need the pump and at which pit stop you will need it. They will make sure that someone delivers the pump to the pit stop so that it will be waiting for you when you arrive there. The medical team will try and find a private place at the pit stop where you can pump. When you are done using your pump, they will take it from you and take it back to camp with them and put it in the medical supply truck.

Please note that there is no electricity at any of the pit stops on the route so the pump used on the route will need to be manually operated.

We cannot store any breast milk during the event, as we cannot guarantee the safety of it. If you need to store the milk, you will need to bring a small ice chest along with your breast pump that you can use to temporarily store the milk. The ice chest will be taken to the pit stop along with your breast pump. Ice is available in camp and at all pit stops so that you can keep the milk cold until it is picked up. You will need to arrange to have a family member or friend come to the pit stop or to camp medical and pick up the milk.

On Sunday, you must pick up your breast pump and ice chest at the medical tent in the Participant Finish Area by the end of the Closing Ceremony. If they are not picked up, they will be given to the local project team to put with any other lost and found items. You should call us to find out where they can be picked up after the event.

7. Can I use my CPAP (Continuous Positive Airway Pressure) breathing machine at night in my tent?
Since the area in camp where the sleeping tents are placed does not have an electrical supply, you will need to set up your tent outside of the medical tent.

Your machine is to be turned in to the staff Medical Manager at the medical table at the On-Site Check-In area on Day One before the Opening Ceremony and On-Site Check-In are over. The staff Medical Manager will take it to camp and it will be stored for you in camp medical.

Each afternoon when you arrive in camp and are ready to set up your tent, come to the medical tent and meet with the Medical Team Captain who will direct you where you may set up your tent. If you need it, an electrical extension cord will be available for plugging in your machine. Click here to view our personal equipment policy.

8. Where do I send my medical form?
The medical history form and waiver of liability is completed as part of the online check-in process, which begins approximately 90 days prior to the event.

If you cannot complete this process online, please print the medical history form. When complete, please fax the form to 888-317-9199, Attn. Medical Records Coordinator.

If you do not have access to a fax, mail the form to:

Susan G. Komen 3-Day
28016 Industry Drive
Valencia, CA 91355
Attn: Medical Records Coordinator

If you have significant medical history, we strongly suggest that you discuss your participation in the 3-Day with your primary health care provider.

Whether you complete the form online or mail it, it is a good idea to print a copy and bring it with you on Thursday (for crew) or Friday (for walkers) of the event in case the original document has not been received.

9. Why do you need my insurance policy number, the contact information for my personal physician and an emergency contact listed on the form?
The insurance policy number is needed so that, in an emergency situation where you are not able to provide this to a health care provider, a member of the event medical team may provide it on your behalf. Although the 3-Day provides emergency medical services without charge, personal health insurance is needed to cover the cost of any medical care received away from the event. For example: if emergency room or ambulance transport is necessary, insurance coverage may apply. Check with your insurance company for the terms of your individual policy. If you do not currently have insurance, we suggest you obtain temporary insurance.

The name and phone number for your personal physician is requested so that, when the Event Medical Records Coordinator reviews your medical history, if there are any items that may need clarification, we may contact your physician.

An emergency contact is needed so that should you become ill or injured during the event, information about your condition may not be given to anyone without your consent.

10. If I am pregnant, do I need a note from my obstetrician in order to participate?
All participants (walkers and crew members) who are pregnant are strongly urged to discuss your participation in the 3-Day with your obstetrician.

Click here to print an informational sheet to show to your doctor, so that he or she fully understands the physical demands of the event and can make an informed decision about giving you authorization to participate in the event.

11. What can I do to keep my feet from swelling when I walk?
Swollen feet on the 3-Day are common. When you are walking, all the blood gets pumped to the working leg muscles then, when you stop, that blood can pool in your feet and your feet will swell. It is important to remember that shortness of breath, chest pain or redness in the legs associated with swollen feet may be more serious and you should be evaluated by your doctor. However, non-painful swelling in both feet can be caused by being on your feet and can be worsened by the heat which enlarges blood vessels.

The more you train, the better your muscles and veins should be in returning the blood to the rest of the body. If it still is a problem you should try to pump your calves when you are at rest stops or you should elevate your feet above the level of your heart by putting them up on a chair. If this does not improve the swelling, or you develop redness, red streaks, the feeling of pins and needles or increasing pain in your feet, you must see your primary care doctor.

12. Are there peanuts or peanut products served on the 3-Day?
Yes. Since peanuts are a great source of protein for sustained energy, the 3-Day snack list for the event contains individually packaged peanuts, individual packets of peanut butter and some type of individually wrapped peanut butter sandwich; these snacks are available at all of the pit stops and also usually are available in camp at Camp Services.

If you have a severe enough peanut allergy that requires you to use an EpiPen®, you should bring your own with you. If you do not have an EpiPen, please get a prescription from your doctor, have the prescription filled and carry the EpiPen with you at all times while on the event.

While we do have EpiPen auto-injectors at all of the medical areas on the route and in camp, the key to treating a severe allergic reaction is immediate administration of Epinephrine; thus the need for you to carry your own EpiPen with you on the event.

13. How can I prevent or treat rash?
Rashes are difficult to interpret without actually seeing them. If you have a persistent rash or any other symptoms associated with a rash you should see your primary care provider for evaluation.

14. How do you support participants with disabilities or special medical needs?
The 3-Day is committed to addressing the needs of all of our participants, including those with disabilities, in order to provide a safe and successful event experience. Coaches and tools are available to support every participant through registration, fundraising and training.

If you have any medical needs physical impairments or disabilities that may require special assistance on the 3-Day, please call us at 800-996-3DAY to let us know so we can do our best to prepare appropriate accommodations.

BACK TO TOP

Teams FAQ

  1. Can a crew member join a team?
  2. Can team members share donations or raise money for another team member?
  3. Can team members tent together on the event?
  4. How do I start or join a team?
  5. How do I view my team page as it looks to the public?
  6. How do I change the content on my team page?
  7. How do I change the photo on my team page?
  8. How do I change my team’s name?
  9. How do I change my team password?
  10. How do I view my team roster?
  11. How do I promote a team member to co-captain?
  12. How do I send a message to my team?
  13. How do I change my team’s fundraising goal?
  14. How do I track my team’s fundraising progress?

Teams FAQ

1. Can a crew member join a team?
Yes. If you are a crew member, you will be on a Crew Team to fulfill a specific function on the event (e.g., Camp Services Crew Team, Pit Stop Crew Team). You can still form a team for the purposes of fundraising and support with other crew members and walkers.

2. Can team members share donations or raise money for another team member?
Yes, but only before the donations have been processed by the 3-Day. Once the donations have been processed, they cannot be transferred from one team member’s account to another.

Each team member is required to raise her or his minimum fundraising requirement. For the sake of the cause, we hope each team member will raise even more! The purpose of a team is to support each individual in doing more, not less, than they could do on their own.

Our bank will only process one check per donation form. You can submit a large donation check over the amount of $1,000 to be split among members of your team who have not yet reached their fundraising minimum. This is the only case for which a donation may be split.

Here are some guidelines:

  • Only checks mailed to the 3-Day bank can be split (see address on your donation form).
  • The donation check must be for at least $1,000.
  • The donation can only be split among team members who haven’t reached their minimum (have less than $2,300 in their fundraising account). 

Here are the instructions for splitting a check:

  1. Mail in the check attached to one team member’s donation form.
  2. Once the donation shows up in the team member’s account, call us at 800-996-3DAY to request a split. 
  3. You’ll need to give us the names and Participant ID#s of the team members who want to split the donation, and the amount to be designated to each team member.
  4. We will split the donation according to your instructions. Please allow up to two weeks processing time for these requests.

3. Can team members tent together on the event?
Yes, team members can tent together, but they must complete online check-in at least 30 days out from the event. We will remind you of that date via email.

4. How do I start or join a team?
In order to start a team (if you did not do so when you registered), please submit the Team Request Form. To join an existing team, select the "Change Team Membership" link in the right-hand menu of your Participant Center.

5. How do I view my team page as it appears to the public?
For Team Captains: In the Team Page area of your Participant Center, click the View My Team Page link at the top.

6. How do I change the content on my team page?
For Team Captains: In the Team Page area of your Participant Center, simply type or paste your text to the body box. Remember that the system will log you out after 20 minutes, so click the Save As link often. You can use the icons in the text body editing area to change your font, font size, bold or underline your text or include bullet points or a numbered list. There is also a spell check option.

When you are finished writing, don’t forget to save your work. In addition to saving your content regularly within your Participant Center, backing up your content is always recommended. We advise you to send copies of your Participant Center content, including photos and customized emails, to your own email address, or copy and paste the text, photo or other content into a Word document and save it on your computer for your future reference, if needed.

7. How do I change the photo on my team page?
For Team Captains: In the Team Page area of your Participant Center, scroll down to the photo section. Then click the Browse button to find the photo file on your computer. Then click Save/Upload. If you wish, you may add a Caption under the photo, then click Save/Upload to save your caption.

8. How do I change my team’s name?
For Team Captains: In the Team Page area of your Participant Center, look for the Team Name / Password section and click the Edit link. Make your changes and save.

9. How do I change my team password?
For Team Captains: In the Team Page area of your Participant Center, look for the Team Name / Password section and click the Edit link. Make your changes and save.

10. How do I view my team roster?
For Team Captains: From the Team Page area of your Participant Center, select the View Team Roster link in the sub menu on the right hand side. You can use the links on the right hand side to download your team roster and team statistics, if you wish.

For Team Members: From the Participant Center Home Page, select the View Team Roster link in the sub menu on the right hand side. You can use the links on the right hand side to download your team roster and team statistics, if you wish.

11. How do I promote a team member to co-captain?
For Team Captains: From the Team Page area of your Participant Center, select the View Team Roster link in the sub menu on the right hand side. Then click the Manage Captains link in the right hand side. Check the box next to all team members you wish to promote to captain. Save.

12. How do I send a message to my team?
For Team Captains: From the Team Page area of your Participant Center, look for the Message From the Team Captain box on the right hand side. Click the edit link. Type your message and save. This message will appear on the Participant Center home page of all of your team members.

For Team Members: From the Participant Center Home Page, select the Email Team link in the sub menu on the right hand side. This will populate an email template with your team members in the recipient list.

13. How do I change my team’s fundraising goal?
On the Progress page of your Participant Center, select the Team link from the sub menu on the right hand side. In the pink progress bar, where you see your team’s fundraising progress, click the Change link next to Team Goal.

14. How do I track my team’s fundraising progress?
On the Progress page of your Participant Center, select the Team link from the sub menu on the right hand side.

BACK TO TOP

Website / Participant Center FAQ

  1. What is Convio?
  2. How do I find a participant's personal fundraising webpage?
  3. Why is the “Donate” search not finding a participant that I know has registered?
  4. Why is the "Donate" search returning more than one listing for a participant?
  5. Can I move my 2013 email templates and address book to my 2014 Participant Center?
  6. I am registered for more than one 3-Day. Do I have more than one Participant Center?
  7. Where do I find training and fundraising information on the 3-Day website?
  8. Can a donor add a dedication message that appears in my fundraising honor roll?
  9. Why am I getting logged out of the 3-Day website?
  10. How can I make the 3-Day logo the image on my personal page?
  11. How can I add a widget to my personal website? 
  12. What goes "Offline Unconfirmed" mean next to my donation in My Progress center?
  13. Do amounts that are listed as Pending Matching Gifts or Pending Installment Donations count towards my total?
  14. How do I change my fundraising goal?
  15. How do I install the 3-Day Facebook Application?
  16. How do I view my recent activity?
  17. How do I add contacts to my address book?
  18. How do I import contacts from another address book?
  19. How do I export contacts from my email provider?
  20. How do I edit contacts?
  21. How do I delete contacts?
  22. How do I add contacts to groups?
  23. How do I filter contacts by status?
  24. How do I see who has donated to me?
  25. How do I see who donated to me last year?
  26. How do I see who needs a follow up email?
  27. How do I see who needs a thank you email?
  28. How do I draft an email from scratch?
  29. How do I draft an email using a suggested template?
  30. How do I save an email as a draft?
  31. How do I save an email to use as a template in the future?
  32. How do I send an email?
  33. How do I view sent emails?
  34. How do I see whether someone opened my email?
  35. How do I see whether someone clicked on the link in my email?
  36. How do I view my fundraising progress?
  37. How do I print a donor receipt?
  38. How do I read private message from donors?
  39. How do I stop (or start) getting notifications of donations?
  40. How do I view my personal page as it looks to the public / my donors?
  41. How do I make my fundraising page private/public?
  42. How do I change the content on my personal page?
  43. How do I change the photo on my personal page?
  44. How do I add a video to my personal page?
  45. How do I add a blog to my personal page?
  46. How do I add/remove an honor roll on my personal page?
  47. How do I add/remove a fundraising thermometer on my personal page?

Donor FAQ
Matching Gift FAQ
Online Check-In FAQ
Travel FAQ
Facebook Application FAQ
 

Website FAQ

1. What is Convio?
Convio is an online software solution for non-profits. Many fundraising events, including the Susan G. Komen 3-Day, use this system to manage their database, email communication and website content, including online registration and donations. We did not create this tool, but we do customize it with our own content. Like any technology, the system has its advantages and its limitations. As an example, think of Microsoft Word - you can create a document with your own personal content, but you cannot change the functionality of how the program works.

We appreciate feedback on the functionality of our website and online tools and take note of all the comments we get. Whenever possible, we work to address questions and concerns. We appreciate your patience as we all deal with the limitations and occasional glitches of the technology we use.

2. How do I find a participant's personal fundraising webpage?
Click on Search for a Participant and search by their first or last name.

3. Why is the “Donate” search not finding a participant that I know has registered?
Try entering just the first few letters of the participant's name. If you have a problem locating a participant that you are sure has registered, please call our team of coaches at 800-996-3DAY.

4. Why is the "Donate" search returning more than one listing for a participant?
A participant has separate fundraising accounts for each Komen 3-Day they are registered for. So if someone is registered for more than one 3-Day® in a year, all of their fundraising accounts will be listed in the participant search.

5. Can I move my 2013 email templates and address book to my 2014 Participant Center?
Yes. If you log in with your username and password before registering for the 2014 3-Day, your email templates and address book information will be transferred to your 2014 Participant Center automatically.

If you were not logged in with your 3-Day username and password when you registered for the 2014 event, unfortunately we cannot transfer your 2013 personal page data and email templates.

6. I am registered for more than one 3-Day. Do I have more than one Participant Center?
Yes. When you log in with your username and password, you will be taken directly to one of your Participant Centers (the first, chronologically). If you are not taken to the correct Participant Center, click the “Select a Different Participant Center” link to see a list of all events you are registered for and select which Participant Center to go to. If you do not see all of your events on that list, it is probably because you have a duplicate record in our system. Please call our team of coaches at 800-996-3DAY so we can resolve that issue for you.

7. Where do I find training and fundraising information on the 3-Day website?
Look for the fundraising and training resources in the left-hand navigation of your Participant Center.

8. Can a donor add a dedication message that appears in my fundraising honor roll?
When a donor makes a donation online, s/he can enter text to appear on the fundraising honor roll. This may be the donor’s name, or it could be something like “From the whole Connor family” or “In Memory of Aunt Cathy.” The donor can also write a personal message to the participant that can only be viewed by the participant on their My Progress page. (A donor may only write a personal message if they donate online.)

9. Why am I getting logged out of the 3-Day website?
For security reasons, the website will time out if you are inactive for 20 minutes or more. Being active means clicking a link on the site. Typing a message does not keep you active on the site, so if you are typing a message, please save regularly. Be warned that there is no prompt to let you know you are being logged out.

In addition to saving your content regularly within your Participant Center, backing up your content is always recommended. We advise you to send copies of your Participant Center content, including photos and customized emails, to your own email address, or copy and paste the text, photo or other content into a Word document and save it on your computer for your future reference, if needed.

10. How can I make the 3-Day logo the image on my personal page?
The 3-Day logo is the default image for all personal pages. Once you change the image to upload your own image, you cannot revert back to the default image. If you call our team of coaches at 800-996-3DAY, we can make that change for you.

11. How can I add a widget to my personal website, blog or email signature?
Boost your fundraising efforts and promote your participation in the 3-Day by putting a widget on a personal website. Those who click on your widget will be taken directly to your personal fundraising webpage. Click here to get your widget.

12. What does "Offline Unconfirmed" mean next to my donation in My Progress center?
Once a matching gift form has been received and processed by the 3-Day, it will be posted on the My Progress page of your Participant Center, under Donation History. The donation type will be listed as “Offline Unconfirmed" and it will appear next to "Pending Matching Gifts" in your Donation Summary. At this point, the amount of the matching gift will count toward your fundraising minimum, even though the actual funds from the matching gift company may not have been completely processed.

13. Do amounts that are listed as Pending Matching Gifts or Pending Installment Donations count towards my total?
Yes. Donations are listed in the Pending section of your Donation Summary (on your My Progress page) if they have not yet been received by the 3-Day's bank. However, once the matching gift form or donation form has been received and processed by us, they will appear as Pending and those amounts count towards your fundraising total.

14. How do I change my fundraising goal?
Click the Change link next to My Goal in the pink progress bar at the top of your Participant Center home page. A pop-up window will then prompt you to edit your goal.

15. How do I install the 3-Day Facebook Application?
Click the Widget link in the Fundraising menu on the left-hand side of your Participant Center. From that page, click the Fundraise with Facebook icon.

16. How do I view my recent activity?
From your Participant Center home page, scroll down to the bottom of the page. Your Recent Activity log will show donations received, messages sent and participants who joined your team.

17. How do I add contacts to my address book?
From the Email and Contacts page of your Participant Center, select Contacts from the sub menu (or from the Participant Center home page, select Add Contacts from the sub menu). Then select Add Single Contact from the menu on the right hand side. This will open a box to insert the name and email address of the contact you wish to add to your address book. Alternately, if you enter email addresses during the process of sending an email (see Send an Email, below) they will automatically be added to your address book.

18. How do I import contacts from another address book?
From the Email and Contacts page of your Participant Center, select Contacts from the sub menu (or from the Participant Center home page, select Add Contacts from the sub menu). Then select Import Contacts from the menu on the right hand side. Select the source you are importing from Gmail, Yahoo or a .csv file from another email provider such as Hotmail, Outlook, AOL, Apple, etc. Click next and you will be walked through the steps to retrieve your contacts. Select which contacts you would like to add (you may choose all of them, or check which ones to import) and then click Next to add them to your 3-Day address book.

19. How do I export contacts from my email provider?
If your email is with Yahoo or Gmail, when importing contacts, follow the directions and above and select Gmail or Yahoo as your source. If you have another email provider, please check the Help section of your email provider for instructions on how to export your contacts as a .csv file, then follow the instructions above to import your contacts.

20. How do I edit contacts?
From the Email and Contacts page of your Participant Center, select Contacts from the sub menu (or from the Participant Center home page, select Add Contacts from the sub menu). Click the name (or <no name>) above the email address. On the next window, which lists recent activity from that contact, click the Edit Information link at the top.

21. How do I delete contacts?
From the Email and Contacts page of your Participant Center, select Contacts from the sub menu (or from the Participant Center home page, select Add Contacts from the sub menu). Check the box next to the contact you would like to delete (or choose the Select All link at the bottom of the page). Then click the Delete link at the top of the page.

22. How do I add contacts to groups?
From the Email and Contacts page of your Participant Center, select Contacts from the sub menu (or from the Participant Center home page, select Add Contacts from the sub menu). Check the box next to the contact you would like to add to a group (or choose the Select All link at the bottom of the page). Then click the Add to Group link at the top. You can add the contacts to a group you’ve already created, or select Create a New Group. This will allow you to group your contacts together so you can communicate with them accordingly. Some groupings are automatically created for you (such as donors or teammates). Others you can create yourself (such as family, neighbors, training walk RSVPs and attendees, work colleagues, etc.)

23. How do I filter contacts by status?
From the Email and Contacts page of your Participant Center, select Contacts from the sub menu (or from the Participant Center home page, select Add Contacts from the sub menu). Then select the Groups tab to view the list of all groups. Click on the name of a group to see all of the members of that group. If you would like to send an email to this group, check the box next to the name of the group, then select the Compose link on the right to begin composing your email.

24. How do I see who has donated to me?
From the Email and Contacts page, select Contacts from the sub menu (or from the Participant Center home page, select Add Contacts from the sub menu). Then select the Groups tab to view the list of all groups. Click on the name of the Donors group to see all of your current donors. If you would like to send an email to this group, check the box next to the name of the group, then select the Compose link on the right to begin composing your email.

25. How do I see who donated to me last year?
From the Email and Contacts page of your Participant Center, select Contacts from the sub menu (or from the Participant Center home page, select Add Contacts from the sub menu). Then select the Groups tab to view the list of all groups. Click on the name of the Past Donors group to see all of your past donors. If you would like to send an email to this group, check the box next to the name of the group, then select the Compose link on the right to begin composing your email.

26. How do I see who needs a follow up email?
From the Email and Contacts page of your Participant Center, select Contacts from the sub menu (or from the Participant Center home page, select Add Contacts from the sub menu). Then select the Groups tab to view the list of all groups. Click on the name of the Need Follow-Up group to see all of your current donors. If you would like to send an email to this group, check the box next to the name of the group, then select the Compose link on the right to begin composing your email.

27. How do I see who needs a thank you email?
From the Email and Contacts page of your Participant Center, select Contacts from the sub menu (or from the Participant Center home page, select Add Contacts from the sub menu). Then select the Groups tab to view the list of all groups. Click on the name of the Unthanked Donors group to see all of your current donors. If you would like to send an email to this group, check the box next to the name of the group, then select the Compose link on the right to begin composing your email.

28. How do I draft an email from scratch?
From the Email and Contacts page of your Participant Center, select Compose from the sub menu. Simply type your subject line and email text into the Body area. Note that the system will log you out after 20 minutes, so click the Save as Draft link often. You can use the icons in the text body editing area to change your font, font size, bold or underline your text or include bullet points or a numbered list. There is also a spell check option. When you are finished writing your email, you can choose to Save as Draft, Save as Template or Send.

In addition to saving your content regularly within your Participant Center, backing up your content is always recommended. We advise you to send copies of your Participant Center content, including photos and customized emails, to your own email address, or copy and paste the text, photo or other content into a Word document and save it on your computer for your future reference, if needed.

After composing an email you can either manually enter the email address(es) in the To: field, or click the Choose From Your Contacts link under the To: field. This will bring up the Contacts window. You can either select the Individuals tab, and check the box next to the names you want to include in the receiver list for your email, or select the Groups tab, and check the box next to the groups you want to include. After selecting the recipients for your email, click the Compose Message link at the top to get back to your email content.

29. How do I draft an email using a suggested template?
From the Email and Contacts page of your Participant Center, select Compose from the sub menu. Click on the Use a Template link under the subject line, and select one of our suggested messages from the link. If you draft your own email and choose the Save as Template link, your email templates will also appear in the list of Your Saved Messages Templates. After the subject line and email body text from the template populate, please edit it to personalize it with your own information. When you are finished writing your email, you can choose to Save as Draft, Save as Template, or Send.

In addition to saving your content regularly within your Participant Center, backing up your content is always recommended. We advise you to send copies of your Participant Center content, including photos and customized emails, to your own email address, or copy and paste the text, photo or other content into a Word document and save it on your computer for your future reference, if needed.

After composing an email you can either manually enter the email address(es) in the To: field, or click the Choose From Your Contacts link under the To: field. This will bring up the Contacts window. You can either select the Individuals tab, and check the box next to the names you want to include in the receiver list for your email, or select the Groups tab, and check the box next to the groups you want to include. After selecting the recipients for your email, click the Compose Message link at the top to get back to your email content.

30. How do I save an email as a draft?
From the Email and Contacts page of your Participant Center, select Compose from the sub menu. Simply type your subject line and email text into the Body area. Note that the system will log you out after 20 minutes, so click the Save as Draft link at the top of the page often. To return to this draft, select the Drafts link in the Email and Contacts sub menu on the right hand side.

In addition to saving your content regularly within your Participant Center, backing up your content is always recommended. We advise you to send copies of your Participant Center content, including photos and customized emails, to your own email address, or copy and paste the text, photo or other content into a Word document and save it on your computer for your future reference, if needed.

31. How do I save an email to use as a template in the future?
From the Email and Contacts page of your Participant Center, select Compose from the sub menu. Simply type your subject line and email text into the Body area. Click the Save as Template link at the top of the page. To return to this template the next time you compose an email, click the Use a Template link under the subject line and look for your email in the list of Saved Message Templates. Click the trash can icon next to any of your saved messages templates to delete it.

In addition to saving your content regularly within your Participant Center, backing up your content is always recommended. We advise you to send copies of your Participant Center content, including photos and customized emails, to your own email address, or copy and paste the text, photo or other content into a Word document and save it on your computer for your future reference, if needed.

32. How do I send an email?
After composing an email (see instructions above) you can either manually enter the email address(es) in the To: field, or click the Choose From Your Contacts link under the To: field. This will bring up the Contacts window. You can either select the Individuals tab, and check the box next to the names you want to include in the receiver list for your email, or select the Groups tab, and check the box next to the groups you want to include. After selecting the recipients for your email, click the Compose Message link at the top to get back to your email content.

33. How do I view sent emails?
From the Email and Contacts page of your Participant Center, select the Send link in the sub menu on the right hand side. It will list your sent emails, including information about Recipients, Subject and Date sent. Click on the Subject line or Date sent to view the content of the email. If you feel like your list of Sent Emails is too long to be manageable, you can click the trash can icon next to any sent email to delete it.

34. How do I see whether someone opened my email?
From the Email and Contacts page of your Participant Center, select Contacts from the sub menu (or from the Participant Center home page, select Add Contacts from the sub menu). Click on the name of any of your contacts to view the text of any emails you sent to that person. It will also show you the open rate, which is the percentage of emails sent to that person that have been opened.

35. How do I see whether someone clicked on the link in my email?
From the Email and Contacts page of your Participant Center, select Contacts from the sub menu (or from the Participant Center home page, select Add Contacts from the sub menu). Click on the name of any of your contacts to view the text of any emails you sent to that person. It will also show you the count of Page Visits, the number of times that person has clicked a link from one of your emails to visit your personal page. Note that the Page Visits statistics only count page visits when the contact clicks the link from an email sent from your PC. It does not include other times she/he may have visited your personal page.

36. How do I view my fundraising progress?
From the Participant Center home page, you can see the total amount of money you have raised, and the percent of your goal you have raised. Visit the Progress page to see a chart of when and how your fundraising has progressed. The Progress page also lists all of your donations in a table with the donor, amount, any personal note for the donor and the date of the donation. If there is an envelope icon in the Actions column, you can select that to send a thank you email to that donor. If you wish to save a spreadsheet of all donations, select the Download Personal Donation List link at the top of the Donation History table.

37. How do I print a donor receipt?
On the Progress page of your Participant Center, scroll down to your Donations History table. In the amount column, click the Receipt link next to any online donation to open a receipt in PDF format that you may save or print. A receipt link will not appear if the donation was made by mail.

38. How do I read private message from donors?
On the Progress page of your Participant Center, scroll down to your Donations History table. In the Notes column, if a donor wrote a private message to you while making a donation, you will see it here.

39. How do I stop (or start) getting notifications of donations?
On the Progress page of your Participant Center, scroll down to the Donations History area and look for the Gift Notifications On / Off link. This is where you can select to start or stop receiving an email notification every time you receive a donation.

40. How do I view my personal page as it looks to the public / my donors?
From the Personal Page area of your Participant Center, click the View Personal Page link at the top.

41. How do I make my fundraising page private/public?
From the Personal Page area of your Participant Center, click the URL settings link at the top of the page. You can select whether your page is public or private. If you make your page private, no one will find your name in the list of participants when they search for a participant to donate to on our website. Your donors will only be able to find your personal page if you provide them with the URL directly or send an email from your Participant Center. Save your changes. If you wish to hide or unhide your fundraising page at a later date, you can come back to this area to change your private/public status again.

42. How do I change the content on my personal page?
In the Personal Page area of your Participant Center, select Content from the sub menu on the right hand side. You can edit the page title and body content. Note that the system will log you out after 20 minutes, so click the Save As link often. You can use the icons in the text body editing area to change your font, font size, bold or underline your text or include bullet points or a numbered list. There is also a spell check option. When you are finished writing, don’t forget to save your work.

In addition to saving your content regularly within your Participant Center, backing up your content is always recommended. We advise you to send copies of your Participant Center content, including photos and customized emails, to your own email address, or copy and paste the text, photo or other content into a Word document and save it on your computer for your future reference, if needed.

43. How do I change the photo on my personal page?
In the Personal Page area of your Participant Center, select Photos/Video from the sub menu on the right hand side. Select Photos (you cannot have both Photos and Video). You may wish to save the photo that is currently there on your computer, because once you remove it or replace it, you will no longer be able to access it. Then click the Browse button to find the photo file on your computer. Then click Save/Upload. If you wish, you may add a caption under the photo, then click Save/Upload to save your caption.

44. How do I add a video to my personal page?
In the Personal Page area of your Participant Center, select Photos/Video from the sub menu on the right hand side. Select Video (you cannot have both Video and Photos). Then enter the YouTube URL of your video. Hosting a video on YouTube is the only way to add a video to your personal page. Select Save.

45. How do I add a blog to my personal page?
In the Personal Page area of your Participant Center, select Components from the sub menu on the right hand side. Check the Enable Personal Blog box. Save. Then from the Personal Page link, look for your personal page URL at the top. Select this link and copy and paste it into a new browser window to view it as the public sees it. From that view, you can select the Post a New Topic link and add an entry to your blog.

46. How do I add/remove an honor roll on my personal page?
In the Personal Page area of your Participant Center, select Components from the sub menu on the right hand side. Check or uncheck the Fundraising Honor Roll box. If you wish, you may check Show Donor Names Only to only show the names of your donors but not the amount of their donations. Save.

47. How do I add/remove a fundraising thermometer on my personal page?
In the Personal Page area of your Participant Center, select Components from the sub menu on the right hand side. Check or uncheck the Status Thermometer box. Save.

BACK TO TOP