Frequently Asked Questions

What safety rules does the 3-Day have for training walks and the event?
Please observe the following safety policies on the event and on all of your training walks.

  1. Use caution when walking near vehicles. While we clear an appropriate walking path for you, the road is not closed to traffic during the 3-Day.
  2. Cooperate with 3-Day officials at all times, including staff members, volunteers, safety monitors and crew members. Safety monitors are fellow walkers who have been given the extra duty of reinforcing safe walking on the event. (You’ll recognize a safety monitor by the orange safety badge around his or her neck.)
  3. Local law enforcement will also have a presence on the event—so please obey their instructions and signals. We’ve been given very special permission to be on these sites and along these roads. Treat local officials with special respect so that we’ll be welcomed back in the future!
  4. Walkers are not permitted to wear headphones or use mobile phones or texting devices while walking. It is extremely unsafe. If you need to use your phone, stop and step to the side first.
  5. Participants in the 3-Day are not to engage in any activity that is in violation of any criminal or statutory law, including traffic laws.
  6. Local jurisdictions will be enforcing open-liquor laws in neighborhoods along the route (and in camp on the San Diego 3-Day). The safety of our participants is our number one priority and the consumption of alcohol at any time during the 3-Day is not recommended.
  7. All walkers must stay on the official 3-Day route.
  8. Unsafe behavior is cause for immediate expulsion from the 3-Day event. If you are expelled, you will be responsible for your own transportation home.
  9. We cannot allow pets on the event. The combination of groups of walkers, dogs and leashes can be very hazardous.
  10. We cannot allow children under the age of 16 (including babies in carriers or strollers) on the event route. All minors under the age of 18 must be accompanied by a guardian.
  11. IPods and headphones of any kind are prohibited on official 3-Day training walks and on the 3-Day event. We also highly recommend you train without headphones. However, if you choose to train with headphones, you are doing so at your own risk and we ask that you please pay attention to your surroundings to ensure your safety.
  12. While the use of headphones is prohibited on training walks you may choose to play music during your training walks via speakers. If some walkers find music distracting, please respect their wishes and either turn the volume down or off completely. 
  13. The use of mobile devices while walking during an official training walk is prohibited. Walkers may carry cell phones, but are not allowed to talk or text on them while walking. They are prohibited because they greatly limit a walker's awareness of his or her surroundings. If you need to use your phone, please stop walking and step to the side of the route.
  14. Walkers must obey traffic laws at all times. This includes waiting for lights at controlled intersections and crossing in designated crosswalks where evident. Walkers should always look both ways before proceeding across an intersection. When a car is stopped at an intersection, walkers should make eye contact with the driver before proceeding across to ensure that the driver sees them. 

Are there any restrictions on what I can do to raise money?
Susan G. Komen? has some restrictions and policies in place in order to help make sure that as much money as possible goes for breast cancer research, education and community outreach programs. Please read through them below. When implementing our suggested fundraising techniques or pursuing alternate methods of fundraising, it is imperative that you adhere to the following guidelines in order to maintain the integrity of the 3-Day event and provide your potential donors with the confidence that their money will be put to good use in the fight against breast cancer:

  • The 3-Day will not be responsible for any fundraising activities or the content of any promotional materials (including the content of your 3-Day fundraising page) of its participants but reserves the right in the sole discretion of Komen, to require participants to immediately terminate any fundraising activity, or the use of any promotional material (including the content of your 3-Day fundraising page), that is considered objectionable for any reason.
  • All donations solicited for the 3-Day must be collected through an official donation channel:
    • Online at The3Day.org, through the official 3-Day Facebook application or through a Facebook Fundraiser connected to your 3-Day fundraising account.
    • Over the phone at 877-GO-KOMEN
    • Mailed with an official 3-Day donation form
  • Do not direct donations to any other collection site (such as PayPal or your personal bank account). This ensures that all donations can be credited appropriately to your 3-Day fundraising account to benefit Komen and that donors receive receipts for tax purposes.
  • Do not hold or accumulate donor funds for any purpose.
  • States and local communities have laws governing many fundraising activities, including raffles, garage sales, leafleting, auctions and other promotional activities. Compliance with applicable laws is the responsibility of each participant, and the 3-Day cannot render legal or tax advice on these matters. Please check with your local authorities before fundraising in these ways.
  • If you plan to post flyers in a public space (grocery stores, malls, parking lots, etc.), please check with the property’s owner or manager before posting your materials.
  • Please be sure that all 3-Day fundraising materials are in good taste, not misleading and do not violate any 3-Day guideline or requirement.
  • Participants may not collect donations while on the 3-Day event, either on the route, at pit stops or at camp.
  • Be sure to make it clear to potential participants and donors that your fundraising activity is being organized by you or your team in connection with your participation in the 3-Day event, which benefits Komen. Komen, along with its local Affiliates in your area, organize Race for the Cure? events and other fundraising and/or breast cancer awareness events, and it is important to avoid confusion between the fundraising events run by Komen and the fundraising events run by 3-Day participants. Also, it is important that your potential donors are accurately informed about where their money will go—they deserve to know that they are supporting you in your 3-Day journey and helping you reach your personal fundraising goal as you train to walk 20, 40 or 60 miles over the course of one, two or three days with thousands of other women and men and that 100% of the net proceeds raised by participants in the 3-Day benefit Komen and are invested in community-based breast health programs and breast cancer research.
  • You may not directly or indirectly represent yourself as an official representative of Komen or the 3-Day. You may not directly or indirectly represent that your fundraising activity is organized by Komen or the 3-Day (it must be clear that it is being organized by you and/or your team in connection with your participation in the 3-Day, which benefits Komen, as described in the bullet point above).
  • Komen reserves the right, in its sole discretion, to require participants to immediately terminate any action, activity or representation, including those that are considered confusing or misleading to potential donors, other participants or the public generally or those that Komen, in its sole discretion, determines to be undesirable or objectionable.
  • Without limiting the general guideline in the bullet above, your Fundraising activities may not include:
    • arrangements with any alcoholic beverage company, tobacco company or other company, retail store or restaurant in which the contribution is generated solely through alcohol or tobacco sales;
    • arrangements with any medical care provider or pharmaceutical company where the donation is triggered from the purchase of a medication;
    • the sale of any firearm, weapon or other high-risk product;
    • arrangements with companies, or the sale of products, that would bring disrepute to Komen (e.g., companies that produce sexually explicit products or adult entertainment, such as pornographic movies, publications, adult toys or websites); or
    • events held in venues or establishments of an inappropriate or suggestive nature (e.g., gentlemen’s clubs, the Playboy Mansion) or events with an inappropriate or suggestive theme (e.g., wet t-shirt contests, mud wrestling).
  • Komen is the legal owner of many logos, phrases, names and trademarks that are related to breast cancer awareness and the search for the cure for breast cancer, including the Susan G. Komen 3-Day? name, the 3-Day logo, the Susan G. Komen? name, the Susan G. Komen logo, the Susan G. Komen Running Ribbon and Race for the Cure? marks. By fundraising for the 3-Day, you acknowledge Komen’s ownership of the foregoing logos, phrases, names and trademarks, and agree not to contest or assist others to contest the ownership and validity of them, and further agree you will not, without written license from Komen, use any logo, phrase, name or trademark that is the property of Komen or confusingly similar to any logo, phrase, name or trademark that is the property of Komen.
  • Any use (whether or not authorized) of any logo, phrase, name or trademark that is the property of Komen, including the use of the special 3-Day walker/crew logos, and any goodwill associated therewith, shall be to the benefit of Komen.
  • You may not use or reproduce any logo, phrase, name or mark that is the property of Komen for any purpose (fundraising or otherwise) without written permission from Komen, except you may use the special 3-Day participant logos
  • As a walker or crew member, you do have Komen’s permission to use the special 3-Day participant logos. Use of these special logos is provided for the appropriate personal use of 3-Day participants only. These logos may not be used on any merchandise meant for sale. Examples of appropriate uses of these logos are: on your personal website or social networking page, in fundraising letters or emails, on T-shirts or on appropriately sized banners for your personal use or for your team. The special 3-Day participant logos are the ONLY logos Komen authorizes you to use in connection with your participation in the 3-Day. Any use of any other logo, phrase, name or mark of Komen or the 3-Day, including the Komen Running Ribbon, is strictly prohibited. Komen reserves the right, in its sole discretion, to refuse participation to anyone at any time before or during a 3-Day event, including without limitation on the basis of such participant’s unauthorized use of any Komen or 3-Day logo, phrase, name or mark (or any logo, phrase, name or mark that may be considered confusing or misleading to potential donors, other participants or the public generally).  
  • Komen reserves the right, in its sole discretion, to require participants to immediately terminate any unauthorized, inappropriate or objectionable use of any Komen or 3-Day logo, phrase, name or mark (including the special 3-Day participant logos) or any logo, phrase, name or mark that may be considered confusing or misleading to potential donors, other participants or the public generally.
  • Photographs and video of any 3-Day event may be reproduced for personal use only. Any media intended for sale (e.g., book, DVD, photo albums, etc.) that includes images of or content from the 3-Day must be approved by Komen prior to sale or distribution.
  • Komen reserves the right, in its sole discretion, to refuse participation to anyone at any time before or during a 3-Day event, including without limitation on the basis of such participant’s unauthorized, inappropriate or objectionable fundraising activity, promotional material (including the content of your 3-Day fundraising page) or use of any logo, phrase, name or mark.

What can I do if a check is written out to me personally?
If a donation check has been written out to you personally, you may endorse the back of the check and mail it in with a completed donation form to the address on the donation form. Do not attempt to deposit the check using the mobile check deposit feature as it will be rejected if it is made out to you.

How quickly can I expect a mailed donation to post to my fundraising account and appear on the progress page of my Participant Center?
Please allow two weeks for any mailed donation to post to your Participant Center. Each mailed donation is processed individually so even if some donations have posted in less than two weeks, please allow the full two weeks for the remaining donations to post. If your donation does not post within two weeks, please contact a coach. Or you may use the mobile check deposit feature of the Komen 3-Day App to have it post to your account immediately.

Can I mail a cash donation in with a donation form?
No, you cannot mail a cash donation in. For any cash donation you receive, please deposit the cash into your checking account and send a personal check from your account with a completed donation form. The donation will be credited to the name on the donation form. Moving away from encouraging mailed checks, update with something like: Deposit the cash to your account and make an online donation to your fundraising account for the amount they gave you in cash. Be sure to list your donor’s name, address, and email in the donor information section. In the billing information section, enter your billing information. This will ensure your donor will be issued a tax deductible donation receipt in their name.

How quickly can I expect an online donation to post to my fundraising account and appear on the progress page of my Participant Center?
Any donation made online should post to your Participant Center immediately. If your donation does not post within 24 hours, please contact a coach.

Can I create a receipt to give to my donors?
All donors who provide an email address at the time of donation will receive a receipt via email. If you would like to print a copy of a receipt, or give a receipt to a donor who does not want to provide an email address, please contact a coach and we will provide it for you.

A donor is requesting a tax ID number (or EIN number); what is that and how can I get it?
A tax ID number or EIN number identifies the Susan G. Komen 3-Day as a non-profit event. Many donors will request this number to validate their donation as tax-deductible. The tax ID number for the 3-Day is 75-1835298. Sorry, participants cannot use the EIN number to secure donated space or in-kind donations. (In-kind donations are donations of something other than money, such as goods or services.)

A donor is requesting a 501(c)(3) letter; what is that and how can I get a copy?
The 501(c)(3) letter is proof that Susan G. Komen? is recognized as a non-profit organization by the federal government. Since the Susan G. Komen 3-Day is a project managed by Komen, this letter is also used as proof of the Komen 3-Day’s non-profit status. Please contact a coach if you need a copy of this letter. Sorry, participants cannot use the 501(c)(3) letter/number to secure donated space or in-kind donations.

A donor is requesting a W-9 form; what is that and how can I get a copy?
The W-9 form is proof that Komen is recognized as a non-profit organization by the federal government. Since the Susan G. Komen 3-Day is a project managed by Komen, this form is also used as proof Komen’s non-profit status applies to the Komen 3-Day event. Please contact a coach if you need a copy of Komen’s W-9 form. Komen’s W-9 form will be provided ONLY when necessary for the purpose of identifying Komen as a non-profit corporation and/or the 3-Day event as a program benefitting a non-profit corporation. If the W-9 form is provided to you, you may not use it for any other purpose. Participants may not use the W-9 form to secure donated space or in-kind donations.

Where can I find my donation form to download, print and mail?
Expand the Fundraising menu in the left-hand navigation of your Participant Center and click the Donation Form link. Or go directly to The3Day.org/donation form. And don’t forget that the 3-Day coaches are available to help you with all your questions!

Not all of my donors are showing up in the Honor Roll. Why?
As your donors make a contribution, they have the option of whether or not they want to appear in the Honor Roll. If someone isn’t on the Honor Roll, it’s because they opted out of having their name and donation appear there.

Can I change a name or dedication on my Honor Roll?
Yes, a name or dedication on your Honor Roll can be changed. Please Note: Donors do not have the option to include a dedication when they mail in a donation. In order to add a dedication for a donor who mailed in their donation, please contact a coach to request a change in your Honor Roll.

Can I remove a donation amount listed on my Honor Roll?
Yes, a donation amount on your Honor Roll can be removed. Please contact a coach to request the removal of an amount on your Honor Roll.

Why I am receiving emails telling me that I've received a donation?
You are receiving these emails because during the registration process, you selected the option "I would like to be emailed when a donation is made on my behalf." If that donation is being made in installments, you will receive an email notification each time a monthly payment is processed. If you would like to stop receiving these emails (or start receiving these emails, if you didn't elect to receive them when you registered), please select "turn gift notifications on/off" in your Participant Center.

If I am participating as a walker in more than one 3-Day in a single event season, what are the fundraising requirements?
If you are registered for more than one 3-Day event, you must collect donations in each of your 3-Day fundraising accounts. For example, if you are registered for both the San Diego 3-Day and the Denver 3-Day, you must have your minimum requirement ($2,300 for 3-Day Walkers / $1,800 for 2-Day Walkers / $750 for 1-Day Walkers / $100 for crew members) in your San Diego 3-Day fundraising account in order to participate in that event, and you must have your minimum requirement in your Denver 3-Day fundraising account in order to participate in that event.

We know that in 2019 and earlier, many multi-event participants have collected all of their donations in a single 3-Day fundraising account. But due to the way we need to manage the qualification of the $5,000 fundraising reward, we no longer offer this option.

This allows us to verify that participants meet their minimum requirement for each event they are participating in while also facilitating and encouraging additional fundraising above and beyond the minimum for reward redemption.

How can I add a "Donate" button to my Facebook page?
You can link your 3-Day fundraising page directly with Facebook by creating a Facebook Fundraiser. You can easily spread the word, collect donations, and track your progress right on Facebook. 100% of all donations collected through your Facebook Fundraiser will go directly to your 3-Day fundraising account and be reflected in your 3-Day fundraising thermometer. To set up your Facebook Fundraiser, log in to your Participant Center and you will see instructions and a link right at the top of your Participant Center home page. If you have questions about Facebook Fundraiser please reference our  FAQ.

Can I request a donation transfer?
To request a transfer of donations from one of your 3-Day fundraising accounts to another, please complete the following form. Donations will not be moved to or from this city's 3-Day fundraising accounts after the deadline listed below.

Denver - June 11, 2025
New England - June 25, 2025
Dallas/Fort Worth - September 3, 2025
San Diego - September 3, 2025

IMPORTANT:

  • Donations cannot be transferred to another participant’s fundraising account.
  • Individual donations must be moved in their entirety and cannot be split between your individual fundraising accounts.

How do I become a member of a Commitment Club, or the Lifetime Commitment Circle?
Please visit our https://www.the3day.org/site/SPageServer?Commitment Club website to learn more about how to become a member and the great rewards you can receive!

Can I bring personal medications on the event?
Yes. Participants who have medication that must be kept cool during the event will be able to have it stored in the Camp Medical refrigerator. Only medication needing refrigeration will be kept there. If your medication needs to be kept refrigerated, you will turn your medication into the Staff Medical Manager on Friday morning at the medical desk at the Late Check-In area.

Is there a cost to the patient for ambulance use during the 3-Day?
Yes. To provide more speedy response times than ambulances coming from the local community EMS (Emergency Medical Services) system, the 3-Day contracts for dedicated on-event ambulance coverage. However, these ambulance companies do charge patients for any transport that is made from the 3-Day to local medical facilities. The costs of such transport and any medical care received away from the event is not covered by the 3-Day. If emergency room care or ambulance transport is necessary, insurance coverage may be necessary, and this is one of the reasons why having medical insurance is a requirement for participating on the 3-Day. Check with your insurance company for the terms of your individual policy.

If I am nursing, will I be able to pump and store the milk during the event?
Yes. Your breast pump may be turned in to the Staff Medical Manager on Friday morning at the medical desk at the Late Check-In area so that you do not have to put it on the gear truck. The pump will be stored on the medical supply truck at camp medical and will be available to you at the camp medical tent during its regular operating hours. 

In camp, the pump will be available to you during regular camp medical operating hours (6:00 a.m. - 8:00 a.m. and 1:00 p.m. - 9:00 p.m.). Come to camp medical and a medical team member will get your pump for you.

If you need to use the pump on the route, you must come to camp medical in the morning before you head out on the route and let either the staff medical manager or the crew medical team captain know that you will need the pump and at which pit stop you will need it. They will make sure that someone delivers the pump to the pit stop so that it will be waiting for you when you arrive. The medical team will try and find a private place at the pit stop where you can pump. When you are done using your pump, they will take it from you and take it back to camp with them and put it in the medical supply truck.

Please note that there is no electricity at any of the pit stops on the route so the pump used on the route will need to be manually operated.

We cannot store any breast milk during the event, as we cannot guarantee the safety of it. If you need to store the milk, you will need to bring a small ice chest along with your breast pump that you can use to temporarily store the milk. The ice chest will be taken to the pit stop along with your breast pump. Ice is available in camp and at all pit stops so that you can keep the milk cold until it is picked up. You will need to arrange to have a family member or friend come to the pit stop or to camp medical and pick up the milk.

On Sunday, you must pick up your breast pump and ice chest from our support services staff member in the 3-Day Command Center, located near the Finish Line Festival. If they are not picked up, they will be given to the local coach to put with any other lost and found items. You should contact a coach to find out where they can be picked up after the event.

Can I use my CPAP (Continuous Positive Airway Pressure) breathing machine at night in my tent?
Yes, but the area in camp where the sleeping tents are placed does not have an electrical supply, so you will need to set up your tent outside of the medical tent.

Your personal machine is to be turned in to the staff Medical Manager at the medical table at the Late Check-In area on Day One before the Opening Ceremony and Late Check-In are over. The staff Medical Manager will take it to camp and it will be stored for you in camp medical.

Each afternoon when you arrive in camp and are ready to set up your tent, come to the medical tent and meet with the Medical Team Captain who will tell you where you may set up your tent. If you need it, an electrical extension cord will be available for plugging in your machine.

Are there peanuts or peanut products served on the 3-Day?
Yes. Since peanuts are a great source of protein for sustained energy, the 3-Day snack list for the event contains individually packaged peanuts, individual packets of peanut butter and some type of individually wrapped peanut butter sandwich; these snacks are available at all of the pit stops and also usually are available in camp at the 3-Day Lounge on Saturday.

If you have a severe enough peanut allergy that requires you to use an EpiPen®, you should bring your own with you. If you do not have an EpiPen, please get a prescription from your doctor, have the prescription filled and carry the EpiPen with you at all times while on the event.

While we do have EpiPen auto-injectors at all of the medical areas on the route and in camp, the key to treating a severe allergic reaction is immediate administration of Epinephrine; thus the need for you to carry your own EpiPen with you on the event.

How do you support participants with disabilities or special medical needs?
The 3-Day is committed to addressing the needs of all of our participants, including those with disabilities, in order to provide a safe and successful event experience. Coaches and tools are available to support every participant through registration, fundraising and training.

If you have any medical needs physical impairments or disabilities that may require special assistance on the 3-Day, please contact a coach at 1-877 GO KOMEN to let us know so we can do our best to prepare appropriate accommodations.

If I am participating in the Denver 3-Day and do not live in Denver, are there any modifications I should make to my preparations to account for the altitude?
For all 3-Day participants, we always recommend training on all sorts of surfaces and terrains to prepare for your 3-Day journey and that holds true for Denver as well.

During training, it is recommended to slow your pace significantly in anticipation of the higher altitude that you will be walking in. At 5,200 feet, there is noticeably less oxygen available. You need to train your body to demand less at any given time prior to arriving in Denver. Since dehydration is a major symptom of altitude sickness, walkers should be even more vigilant about hydration, including training with full water bottles and rotating out water and electrolyte fluids throughout your training walks. Your body will be under significantly more stress as the altitude increases, especially for those coming from sea level. Anticipate more breaks and rest periods, and plan to walk at a slower pace, increasing the number of stops, breaks and rest periods. Remember, the 3-Day is not a race.

If you’re able to come to Denver a few days before the event, that would be beneficial. Everyone’s bodies will acclimate differently, so while some coming from sea level will not notice a change, some people could take anywhere from a couple of days to a week to get used to the conditions in Denver. But for those who don’t have that ability, participants should follow this advice whenever they arrive in Denver: be well rested before travel, drink water, limit your alcohol and caffeine intake and eat foods high in potassium and carbohydrates.

Are the fundraising requirements different for team members?
No. Each team member is responsible for the required fundraising minimum based on their participation type. Participants must be fully funded by the fundraising deadline established for their participation type.

Can I transfer funds from my account to a team member’s account?
No. Donations may not be transferred from one individual fundraising account to another.

Am I allowed to designate a co-captain for my team?
Yes! You may break up the workload and ask someone on your team to be a co-captain with you. You may designate your co-captain by promoting one of your team members on the team roster in your Participant Center.

Are teams national or local?
Teams are specific to a 3-Day event. If you would like to recruit members to your team who are registered for a different 3-Day event, they must select their own team captain for that event.

Can teams participate as a relay team on the event by dividing the walking distance between team members?
No. Each individual member of a team must register for the 3-Day, and is responsible for their registration fee and fundraising minimum in order to participate. If, while on the event, you feel unable to finish the day’s mileage, we provide support vehicles to transport you to camp. The 3-Day is not a race—no one will force you to walk more than you are able. However, it is not a relay. We encourage you to walk with your team members, not in succession.

Can a crew member join a team?
Yes. If you are a crew member, you will be on a Crew Team to fulfill a specific function on the event (e.g., Camp Services Crew Team, Pit Stop Crew Team). You can still form a team for the purposes of fundraising and support with other crew members and walkers.

Can team members tent near each other on the San Diego 3-Day?
Yes, team members can tent near each other in the same section, but they must complete online check-in and select the tent option. 

How do I view my team page as it appears to the public?
For Team Captains: In the My Team area of your Participant Center home page, click your team page URL.

How do I change the content on my team page?
For Team Captains: In the My Team area of your Participant Center, click Edit Content and simply type or paste your text to the body box. Remember that the system will log you out after 20 minutes, so click the Save link often.

When you are finished writing, don’t forget to save your work. In addition to saving your content regularly within your Participant Center, backing up your content is always recommended. We advise you to send copies of your Participant Center content, including photos and customized emails, to your own email address, or copy and paste the text, photo or other content into a Word document and save it on your computer for your future reference, if needed.

How do I change the photo on my team page?
For Team Captains: In the My Team area of your Participant Center, click Update Photo to choose a photo file on your computer. Then click Save/Upload. If you wish, you may add a Caption under the photo, then click Save/Upload to save your caption.

How do I change my team’s name?
In the My Team section of your Participant Center, click Team Name.

How do I change my team password?
For Team Captains: Find your team roster at the bottom of the My Team section of your Participant Center, and click the Team Password button.

How do I view my team roster?
For Team Captains: You’ll see your team roster at the bottom of the My Team section of your Participant Center.

How do I promote a team member to co-captain?
For Team Captains: Find your team roster at the bottom of the My Team section of your Participant Center, and click the Manage Captains button

How do I send a message to my team?
For Team Captains: From the My Team area of your Participant Center, look for the Message From the Team Captain box on the right-hand side. Click the edit link. Type your message and save. This message will appear on the Participant Center home page of all of your team members.

How do I change my team’s fundraising goal?
In the My Team section of your Participant Center, click Edit Goal near your team progress bar.

How do I track my team’s fundraising progress?
You’ll see your team’s progress in the My Team section of your Participant Center home page.

I am registered for more than one 3-Day. Do I have more than one Participant Center?
Yes. When you log in with your username and password, you will be taken directly to one of your Participant Centers (the first, chronologically). If you are not taken to the correct Participant Center, click the “Select a Different Participant Center” link to see a list of all events you are registered for and select which Participant Center to go to. If you do not see all of your events on that list, it is probably because you have a duplicate record in our system. Please contact a coach so we can resolve that issue for you.

Where do I find training and fundraising information on the 3-Day website?
Look for the fundraising and training resources in the top navigation of your Participant Center. And don’t forget that you have your own 3-Day coach who is your fundraising and training mentor available to help you with all your questions!

Can a donor add a dedication message that appears in my fundraising honor roll?
When a donor makes a donation online, they can enter text to appear on the fundraising honor roll. This may be the donor’s name, or it could be something like “From the whole Clancy family” or “In Memory of Aunt Molly.” The donor can also write a personal message to the participant that can only be viewed by the participant on their My Progress page. (A donor may only write a personal message if they donate online.)

What does "Offline Unconfirmed" mean next to my donation in My Progress center?
Once a matching gift form has been received and processed by the 3-Day, it will be posted on the My Progress page of your Participant Center, under Donation History. The donation type will be listed as “Offline Unconfirmed." At this point, the amount of the matching gift will count toward your fundraising minimum, even though the actual funds from the matching gift company have not yet been received.

Does the entire amount of an installment donation count towards my total?
Yes. As soon as the initial donation is made the entire amount of the donation will count towards your fundraising goal, even though there are remaining installments that are pending payment.

How do I change my fundraising goal?
Click the Edit Goal link next to the progress bar at the top of your Participant Center home page.

How do I see who has donated to me?
From the Email section, click on the Donors group to see all of your current donors. If you would like to send an email to this group, select the Email Group link.

How do I see who donated to me last year?
From the Email section of your Participant Center, click on the Past Donors group to see all of your past donors. If you would like to send an email to this group, select the Email Group link.

How do I see who needs a follow up email?
From the Email section of your Participant Center, click on the Need Follow-Up group to see all of your current donors. If you would like to send an email to this group, select the Email Group link.

How do I see who needs a thank you email?
From the Email section of your Participant Center, click on the Unthanked Donors group to see all of your current donors. If you would like to send an email to this group, select the Email Group link.

How do I draft an email from scratch?
From the Email section of your Participant Center, select Compose Message from the sub menu. Simply type your subject line and email text into the Body area. The system will save your draft in the Drafts folder every 30 seconds, so if you navigate away to the Contacts section to add your email recipients, you can find your email back in the Drafts folder. When you are finished writing your email, you can choose to Save as Template or Send.

In addition to saving your content regularly within your Participant Center, backing up your content is always recommended. We advise you to send copies of your Participant Center content, including photos and customized emails, to your own email address, or copy and paste the text, photo or other content into a Word document and save it on your computer for your future reference, if needed. After composing an email you can either manually enter the email address(es) in the To: field, or choose from the Contacts tab. After selecting the recipients for your email, click the Drafts link on the left to get back to your email content.

Alternatively, you can select your email recipients first from your contacts and then compose your email.

How do I draft an email using a suggested template?
From the Email section of your Participant Center, select Compose Message from the sub menu. Select a template from the Template drop down menu. You can then personalize the subject line or body content as you wish. The system will save your draft in the Drafts folder every 30 seconds, so if you navigate away to the Contacts section to add your email recipients, you can find your email back in the Drafts folder. When you are finished writing your email, you can choose to Save as Template or Send.

In addition to saving your content regularly within your Participant Center, backing up your content is always recommended. We advise you to send copies of your Participant Center content, including photos and customized emails, to your own email address, or copy and paste the text, photo or other content into a Word document and save it on your computer for your future reference, if needed. After composing an email you can either manually enter the email address(es) in the To: field, or choose from the Contacts tab. After selecting the recipients for your email, click the Drafts link on the left to get back to your email content.

Alternatively, you can select your email recipients first from your contacts and then compose your email.

How do I save an email to use as a template in the future?
From the Email section of your Participant Center, select Compose from the sub menu. Simply type your subject line and email text into the Body area. Click the Save as Template link at the bottom of the page. To return to this template the next time you compose an email, click the Use a Template link under the subject line and look for your email in the list of Saved Message Templates.

How do I view my fundraising progress?
From the Participant Center home page, you can see the total amount of money you have raised, and the percent of your goal you have raised at the top. Scroll down to the Personal Donations section to see a list of all of your individual donors. If there is an envelope icon in the Actions column, you can select that to send a thank you email to that donor. Or click the thumbs up icon to mark them as thanked. If you wish to save a spreadsheet of all donations, select the Download icon at the top of the Donation History table.

How do I print a donor receipt?
Please contact us to print a donor receipt.

How do I view my personal page as it looks to the public / my donors?
On your Participant Center home page, scroll down and click your personal page URL link.

How do I make my fundraising page private/public?
In the Profile section of your Participant Center, select Event Options, where you can choose whether to make your fundraising page public or private.

How can I approach my donors about getting a matching gift?
Your donors may not be aware that their employer participates in a matching gift program. A great way to educate and encourage donors to utilize these programs is in your fundraising letter or email. Add a “P.S.” statement at the end of your letter such as, “Double the impact of your gift at no additional cost! Visit the Matching Gifts page on the 3-Day website to see if your gift can be matched through an employer matching gift program.” Let them know that in 2023 the Susan G. Komen 3-Day? brought in more than $900,000 for the cause through matching gifts alone!

How do I know if a company will offer a matching gift for a donation?
Visit the Matching Gifts page and search for the name of the company. Donors can also check with their Human Resources or Community Relations Departments to inquire about their internal process.

How does a donor apply for a matching gift?
If you are planning to apply for a matching gift, the preferred way to donate is by making an online donation via the 3-Day website. There is an option on the online donation page to choose “I would like more information about how to apply for a matching donation”. Please choose this option and enter the name of the company expected to match the gift. This information makes it easier to match your donation to the corporate match and post it to the correct participant’s 3-Day fundraising account.

After you have donated to the Susan G. Komen 3-Day, search for the company’s matching gift information on the 3-Day’s Matching Gift page. You may also contact your Human Resource representative at your company and they will provide you with a matching gift form or a link to submit your matching gift request online.

When applying for your gift to be matched, you will be required to choose a recipient organization. Please choose the Susan G. Komen 3-Day (with the recipient address of P.O. Box 738901, Dallas, TX 75373-8901). If the 3-Day isn’t listed, you will be required to choose the parent organization. Please choose Susan G. Komen (with the recipient address of 13770 Noel Rd, Ste 801889 Dallas, TX, 75380). If a designation field is available, please note the 3-Day, the participant’s name, Participant ID # and 3-Day event city. For example: 3-Day, Clare Keating, 1234567, Chicago 3-Day.

Once your matching gift has been applied for, the 3-Day team will await a notification from the company that the match has been processed. Once the match has been processed, the matching gift will be credited to the 3-Day participant’s account as an unconfirmed gift.

The matching gift company has a list of non-profit organizations to choose from; which name should I pick?
Please choose Susan G. Komen (with the recipient address of 13770 Noel Rd, Ste 801889 Dallas, TX, 75380).

How long will it take for the 3-Day to process a matching gift form and mail it back to the matching gift company?
Processing times will vary throughout the year depending upon the volume of requests we are receiving, but require a minimum of 4 weeks turn-around from the time a match is applied for to the time the request is processed by the 3-Day. Please be mindful of this timeframe, and have your matching gifts submitted well in advance of your event date to allow ample time for processing.

Each company has a different timeline for distributing funds to the recipient organization. We ask that our 3-Day participants allow 4-6 weeks for the matching gift to post to their 3-Day fundraising account; however, this timeline can vary by company. For example, if the company uses CyberGrants to manage their matching gift program, the matching gift will post in 4 weeks or less. If the company uses YourCause, the match will take 6+ weeks to post. If the company uses Benevity the match will post 45 days after the month in which it was applied for (for example, if the donor donated in April we would expect the match to post in early June.)

Will a matching gift count toward the participant’s minimum fundraising goal?
Yes. Once the matching gift form has been processed by the 3-Day, it will be posted to the participant’s fundraising account. At this point, the amount of the matching gift will count towards the participant’s fundraising minimum. Matching gifts are always posted to the same fundraising account as the original donation.

What should I do if I can't find my company in the matching gifts search?
Please contact your Human Resource representative at your company and they will provide you with a matching gift form or a link to submit your matching gift request online.

My donor applied for a match that has not shown up in my fundraising total, how can I check on the status of the match?
Gather the following information and contact your 3-Day coach at 1-877-GO KOMEN to have them submit an inquiry to our Matching Gifts Team. IMPORTANT NOTE: Before contacting a coach about a missing matching gift, please allow 4-6 weeks from the time the request was submitted to allow the matching gift to post. For example, if the company uses CyberGrants to manage their matching gift program, the matching gift will post in 4 weeks or less. If the company uses Benevity or YourCause, the match will take 6+ weeks to post.

  • Donor name
  • Donation amount & date
  • Matching gift company
  • Amount of matching gift
  • Date matching gift request was submitted

If a donor covers processing fees, can those funds be matched?
The system which collects and processes 3-Day donations charges Komen a 4% processing fee. Komen is offering donors the option to help offset this cost by adding to their donation. This allows more fundraising dollars go to Komen’s mission. When a donor makes a donation, they have the option of choosing to add the amount to cover the processing fees. This amount may be matched. For example, if a donor makes a $62.40 donation ($60 donation + $2.40 processing fee), enter $62.40 as the amount to be matched on the matching gift form.

Can I split or transfer a matching gift between fundraising accounts?
No. Matching gifts cannot be split between multiple 3-Day fundraising accounts or transferred from one 3-Day fundraising account to another. Matching gifts are always posted to the same fundraising account as the original donation.

Can I make a donation to a team?
No. You must select an individual team member to donate to, and you cannot make a donation to the entire team. If you are making a donation of $1,000 or more, the team captain may ask us to divide that donation among team members. Please contact the team captain for details.

What is a monthly recurring donation?
If you are making a donation online, you can choose to make that donation recur monthly. Each donation must be $25 or more and the recurrence cannot exceed four months. Donations made via mail cannot be made recurring.

You can stop your monthly giving at any time. Call us at 1-877-GO KOMEN or send us an email at 2025coaches@the3day.org to change or cancel your monthly pledge.

Can I give stock as a donation?
Yes. The Komen 3-Day accepts donations of stock. Stock donations must be $500 or more in fair market value and publicly traded. For donations of stock with an active market, the fair market value is the average price between highest and lowest selling price on the valuation date. No fees are deducted from the calculation of fair market value. To make a donation of stock to the 3-Day?, please contact 1-877-GO KOMEN.

Can the 3-Day accept international donations?
Yes. The 3-Day can accept international donations online with a credit card. International donations cannot be accepted through any other method because of processing complications.

Do donations made to the 3-Day qualify for tax deductions in other countries?
Donations made to the 3-Day may not qualify for tax deductions in the donor's home country. Please check with a tax professional for country-specific laws.

For international donations made online with a credit card, will the amount entered in the 3-Day online donation form be in U.S. dollars?
Yes. For international donations made online with a credit card, the amount entered in the 3-Day online donation form will be in U.S. dollars.

Do all donors who mail their donations receive a receipt?
Any donor who mailed their donation and provided an email address will receive a receipt via email once the donation has been processed. Donors without an email address will receive a receipt in the mail if they donate $250 or more.

Do all donors who contribute online receive a receipt?
Yes, anyone who donates online, regardless of the amount, will receive a receipt if they supply a valid email address. If you made your donation in installments, you will receive an email receipt each time a monthly payment is processed. Those who donate $250 or more and do not provide an email address will receive a copy of the receipt in the mail.

What is the 3-Day’s tax ID number (or EIN number)?
The Susan G. Komen 3-Day is a project managed by Komen. Komen’s tax ID number is 75 1835298. Komen’s EIN number is provided ONLY for the purpose of identifying Komen as a non-profit corporation and/or the 3-Day event as a program benefitting a non-profit corporation. The EIN number may not be used for any other purpose.

Can I get a 501(c)(3) letter?
The 501(c)(3) letter is proof that Komen is recognized as a non-profit organization by the federal government. Since the Susan G. Komen 3-Day is a project managed by Komen, this letter is also used as proof that Komen’s non-profit status applies to the 3-Day event. Please call us at 877-GO-KOMEN if you need a copy of this letter. The 501(c)(3) letter will be provided ONLY when necessary for the purpose of identifying Komen as a non-profit corporation and/or the 3-Day event as a program benefitting a non-profit corporation. If the 501(c)(3) letter is provided to you, you may not use it for any other purpose.

Can I get a W-9 form?
The W-9 form is proof that Susan G. Komen is recognized as a non-profit organization by the federal government. Since the Susan G. Komen 3-Day is a project managed by Komen, this form is also used as proof Komen’s non-profit status applies to the 3-Day event. Please call us if you need a copy of Komen’s W-9 form. Komen’s W-9 form will be provided ONLY when necessary for the purpose of identifying Komen as a non-profit corporation and/or the 3-Day event as a program benefitting a non-profit corporation. If the W-9 form is provided to you, you may not use it for any other purpose. Participants may not use the W-9 form to secure donated space or in-kind donations.

How do I add a dedication when I make a donation?
When you make a donation online, you can designate what you want to appear as your recognition name on the participant’s Honor Roll. This may be your name, or it could be something such as “From the whole Connor family” or “In memory of Aunt Cathy.” Please note: Our bank cannot process dedications for mailed in donations. To add a dedication to a mailed in donation, please contact us at 1-877-GO KOMEN.

Are processing fees tax deductible?
Yes. Because the donor chooses to add the amount of the fee to their donation, the entire amount may be tax-deductible to the extent allowed by law.

How do I enter a company name as the donor name when making a donation?
If you would like the donation to be associated with a company and not an individual, please enter a period "." as the first name, and the company name as the last name when completing the donation form.

Can I donate using a Donor Advised Fund?
New on the 2025 donation pages, your donors are able to use our DAF Pay feature for their Donor Advised Funds! If you have questions about donating via DAF Pay, or to donate to a 2024 event via a DAF, please contact 1-877-GO KOMEN or info@komen.org.

Note: It can take up to five business days for Facebook Fundraiser donations to post to your 3-Day Participant Center. If you are missing a donation but it has not been 5 days yet, there is no need to contact us. After 5 days have passed, you can contact your coach directly.

What is connected between my 3-Day fundraising page and my Facebook Fundraiser?
When you create a Facebook Fundraiser, your personal story and fundraising goal will be populated in Facebook. A cover photo and fundraiser name are also provided automatically populated when you create the Facebook Fundraiser. Please note: Your 3-Day personal page photograph will not be pulled into your Facebook Fundraiser automatically. Following creation of your Facebook Fundraiser, all donations will sync, meaning all donations received either on Facebook or through your personal page will be included in your progress thermometer in both places.

Should I connect my Facebook Fundraiser to Instagram?
No. Facebook recently introduced a new feature to allow users to connect their Facebook Fundraiser to their Instagram account. However, please beware: This new feature is not working correctly, and any donations made through an Instagram fundraiser will be directly credited to Susan G. Komen instead of your 3-Day fundraising account. Facebook is aware of the issue and is working to correct this. Until the issue is resolved (which we do not anticipate will be done quickly), we recommend that you do not connect your Facebook Fundraiser to Instagram.

I updated my goal through my Participant Center. Will it change on my Facebook Fundraiser as well?
Yes. When you update your fundraising goal on your personal page, your goal will also be updated on your Facebook Fundraiser. However, if you update your goal in Facebook it will not update the goal on your personal page. For consistency, we recommend that you do not update your goal on Facebook.

I updated my story or photograph through my Participant Center. Will it change on my Facebook Fundraiser as well?
No. Following the creation of your Facebook Fundraiser, updates to your story on your personal page will not be reflected on your Facebook Fundraiser. Your photo is never automatically pulled into your Facebook Fundraiser, either at the beginning or later. This allows you to tailor content appropriately in either location.

How do I change my cover photo or description for my Facebook Fundraiser?
From your Facebook Fundraiser, click “…More” under the invite button, then click “Edit Fundraiser”. Changes that you make to your cover photo or description on Facebook will not be reflected on your personal page. This allows you to tailor content appropriately in either location.

My Facebook fundraiser total is not showing the same fundraising total as my Participant Center.
If you ended a Facebook fundraiser and then started a new one, your new Facebook fundraiser total will not reflect any donations collected through your old Facebook fundraiser. Rest assured, those donations are still safely in your fundraising account. Your Participant Center will reflect the correct total amount. But because of Facebook functionality that is beyond our control, the Facebook fundraiser total does not show donations collected via a previous fundraiser. We understand this issue affects participants who transfer from one 3-Day event to another. We will continue to work with Facebook so hopefully they can change their functionality. In the meantime, thank you for understanding that this is out of our hands.

How do I change the date of my Facebook Fundraiser?
From your Facebook Fundraiser, click “…More” under the invite button, then click “Edit Fundraiser”. The scheduled end date by default will be December 31.

Why did my Facebook Fundraiser end?
This means Facebook Fundraising has completed. In order to prevent your fundraiser from ending too early, make sure the date that your fundraiser is scheduled to end is after the date of your 3-Day events. To change your Facebook Fundraiser's scheduled end date, in your fundraiser, select Manage > Edit Fundraiser and change the end date.

Is my Facebook Fundraiser public?
Yes. Fundraisers are public, so anyone can see them. Only people with Facebook accounts can make a donation.

How can I delete my Facebook Fundraiser?
First you must end your fundraiser. From your Facebook Fundraiser, click "...More" under the Donate button, then select "End Fundraiser." Once your fundraiser has ended, click “…More” under the invite button, then “Delete Fundraiser”.

How do I connect my 3-Day fundraising page with a Facebook Fundraiser?
You must first be a registered participant for a Susan G. Komen 3-Day. To connect with a Facebook Fundraiser, log in to your Participant Center and click to connect with Facebook. Accept Facebook’s permissions and your new Facebook Fundraiser is created!

What if I previously created a Facebook Fundraiser on Facebook and now want to link it to my 3-Day page?
Existing Facebook Fundraisers cannot be linked to a 3-Day page. You must visit your Participant Center to create a new Facebook Fundraiser. Facebook Fundraisers not created through the Participant Center will not sync to your thermometer or your 3-Day fundraising account. We recommend you delete any existing Facebook Fundraisers that you intended to link to your 3-Day page and then visit your Participant Center to create a new Facebook Fundraiser.

What data will Facebook receive once I connect my personal page to Facebook Fundraisers?
When connecting your personal fundraising page to a Facebook Fundraiser, Facebook receives information on the campaign you are fundraising for, your personal story from your personal page at the time of the connection. On an ongoing basis, Facebook also receives updates on the amount of funds you have raised in order to keep the thermometer on your Facebook Fundraiser synced to the thermometer on your personal page. Facebook does not receive information about donors that donate through your personal page.

How come I can see my donor’s name in the Participant Center, but on my personal page it is shown as “Facebook Fundraiser”?
Because the personal page does not allow for public display rules the donor could set on Facebook (.ie., Friends only or friends of friends), all donors display on the personal page as “Facebook Fundraiser”. Please have your donor contact us if they would like to update the public display name on the honor roll.

Do donations still go to the 3-Day if people donate through my Facebook Fundraiser?
Yes, 100% of all donations will go towards to your personal 3-Day fundraising campaign.

How do nonprofits receive donations from my Facebook Fundraiser?

Donations are processed as if they were being made through your personal page.

Will donors to my Facebook Fundraiser receive a receipt?
When someone makes a donation through a Facebook Fundraiser, a payment receipt is sent to the primary email listed on the donor’s Facebook account. The receipt will be from PayPal. This payment receipt includes the organization’s tax ID number and confirms that the person has made a donation as a charitable contribution and that they’re not receiving any goods or services in return.

Why did I receive two emails acknowledging my donation to a Facebook Fundraiser?
All Facebook Fundraiser donors receive an email from Facebook on behalf of the organization. If you also elected to receive email from the 3-Day at the time of your donation, you will receive an email receipt directly from us as well.

How come my donation is shown on the personal page honor roll as “Facebook Fundraiser”?
Because the personal page does not allow for public display rules the donor could set on Facebook (i.e., Friends only, friends of friends, only me), all donors display on the personal page as “Facebook Fundraiser”. Please contact us if you would like to update the name on the honor roll to show your name.

How can I get a receipt for my donation to a Facebook Fundraiser?
You may contact us. You may also find your donation under “Payment History” on Facebook or by visiting https://www.facebook.com/settings?tab=payments. You may print a receipt here.

How can I get a refund for my donation to a Facebook Fundraiser?
You may contact a 3-Day coach or contact Facebook directly by visiting https://www.facebook.com/help/253387353072298

Can I contact Facebook directly about my donation to a Facebook Fundraiser?
Yes, you may contact Facebook by visiting https://www.facebook.com/help/contact/162031714239823.

Can I check in if I have not met my fundraising minimum?
3-Day Walkers, 2-Day Walkers, Crew for Denver, New England, and Dallas / Fort Worth Events: You must complete your fundraising requirement by the dates listed below by event in order to select your roommate and receive a hotel assignment for hotel events. If you do not complete your fundraising by these dates, you must either provide documentation of any outstanding checks or matching gifts or have signed our Self-Pay or delayed self donation to receive your credential and participate in the event.

Denver - June 19, 2025
New England - July 8, 2025
Dallas/Fort Worth - September 11, 2025
San Diego - October 2, 2025

3-Day Walkers, 2-Day Walkers, Crew for San Diego: If you haven’t completed your fundraising requirement by the time you check in online for the 3-Day, you will not be able to have your credential mailed to you. Once you have completed online check-in and either met your fundraising goal, provided documentation about any outstanding checks or matching gifts, or have signed our Self-Pay or delayed self donation, you will be able to receive your official 3-Day credential and participate in the event.

What is the “Self-Pay Donation”?
3-Day Walkers and 2-Day Walkers may choose to make a donation or installment donations to complete their fundraising requirement if they do not meet the fundraising goal. Your credit card will be charged a $2 donation at the time you make the donation, and will only be charged for the remainder of what you owe if you participate in the 3-Day, and only for the difference between your fundraising total (as of the Monday after the 3-Day) and your fundraising requirement. If you don’t participate, you won’t be charged anything beyond that original $2.

What if I don’t participate? Am I still responsible for the fundraising requirement?
If you do not ultimately participate in the event, you are not held responsible for your fundraising requirement.

What if I’m registered for more than one 3-Day event? Do I need to meet the minimum requirement for each event I participate in that year?
If you are registered for more than one 3-Day event, you must have the minimum required amount in the fundraising account you are checking in for. If you need to transfer donations between your 3-Day accounts, submit a donation transfer request by the dates required per event:

Denver - June 11, 2025
New England - June 25, 2025
Dallas/Fort Worth - September 3, 2025
San Diego - September 3, 2025

Hotel Accommodation FAQ For Hotel-Based Events Only (Denver, New England, Dallas / Fort Worth)

Can I get a hotel room next to my team members?
We cannot accommodate requests for adjoining or nearby rooms.

If I’m registered as a 1-Day Walker will I get a hotel room?
1-Day Walkers will not be assigned a hotel room. If you would like to make a reservation at the 3-Day host hotel for Sunday night at your own expense, please contact your Coach for instructions on how to book with our travel portal. You may not book a Friday or Saturday night hotel room in the 3-Day’s reservation block, due to limited capacity.

What happens if I choose to be assigned a random roommate?
We will pair you with someone of the same gender who has also selected to be assigned a random roommate. You will be assigned to a room with two beds. Because your roommate pairing could change, you will not find out your roommate’s name until you check in to the hotel.

How do I choose my roommate?
You will have the option to choose a roommate or select a random roommate. If you are choosing your roommate, please have their full name and participant ID available. This is a requirement for selecting a roommate, so talk to your roommate in advance of online check-in opening!

Looking for more information on hotel reservations? Please check back or contact your coach with any questions.