Frequently Asked Questions

General Event FAQ

1. What is a crew member?
2. Will my gear be secure each day while I am out on the route?
3. Where exactly will the Susan G. Komen 3-Day take place?
4. Can I volunteer if I am already registered as a walker or crew member?
5. Is the event held in bad weather?
6. What safety rules does the 3-Day have for training walks and the event?
7. What event policies govern my participation in the 3-Day?
8. Where do we spend the night?

1. What is a crew member?
A crew member is a participant who works during the event instead of walking. The crew is the service corps of the Susan G. Komen 3-Day. All crew members, except medical crew, must fundraise at least $100 in order to participate.

2. Will my gear be secure each day while I am out on the route?
Yes, your gear will be secure each day at camp while you are out on the route. However, the 3-Day^® is not responsible for personal items brought to the 3-Day. You are discouraged from bringing items of value, including jewelry, expensive cameras and personal electronics on the event and we encourage you NOT to leave any valuables at camp; please carry all money, credit cards and other valuables with you during the day.

3. Where exactly will the 3-Day take place?
Information about the location of the Opening and Closing Ceremonies will be provided approximately 3 months before the event. Visit the Event Info page in your Participant Center at that time to view important information for your 3-Day location.

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4. Can I volunteer if I am already registered as a walker or crew member?
Yes, for certain pre-event volunteer opportunities. Getting involved is a great way to stay connected to the 3-Day all year long and become a part of our community. Walkers and crew members won’t be available to volunteer in camp or for the Opening or Closing Ceremonies, though—those experiences are for you!

5. Is the event held in bad weather?
Whatever the weather, the 3-Day usually continues. So please be prepared for walking (and camping, on the San Diego 3-Day) in inclement weather. We always have a back-up plan for evacuating camp or the route and relocating to make sure that everyone is housed safely, if the weather gets too severe.

We will make every effort to hold the 3-Day events at the times, dates and locations specified. However, Susan G. Komen^® holds the right to cancel or change the date or location of any 3-Day event, in its sole discretion, due to circumstances that may compromise the health or safety of the participants, including without limitation, unusually severe or extreme weather, fire, natural disaster, epidemic or riot. In the event that a 3-Day event is cancelled or changed, we will take active steps to inform registered participants of such cancellation or change as soon as possible by email and/or phone and posting announcements online at the participant center at The3Day.org. All registration fees and donations submitted to the 3-Day are non-transferable and non-refundable, even if the event is cancelled or changed. Your donations will go directly to the cause, and we hope your donors will appreciate supporting Komen regardless of the cancellation or modification of the event.

6. What safety rules does the 3-Day have for training walks and the event?
Please observe the following safety policies on the event and on all of your training walks.

1. Use caution when walking near vehicles. While we clear an appropriate walking path for you, the road is not closed to traffic during the 3-Day.
2. Cooperate with 3-Day officials at all times, including staff members, volunteers, safety monitors and crew members. Safety monitors are fellow walkers who have been given the extra duty of reinforcing safe walking on the event. (You’ll recognize a safety monitor by the orange safety badge around his or her neck.)
3. Local law enforcement will also have a presence on the event—so please obey their instructions and signals. We’ve been given very special permission to be on these sites and along these roads. Treat local officials with special respect so that we’ll be welcomed back in the future!
4. Walkers are not permitted to wear headphones or use mobile phones or texting devices while walking. It is extremely unsafe. If you need to use your phone, stop and step to the side first.
5. Participants in the 3-Day are not to engage in any activity that is in violation of any criminal or statutory law, including traffic laws.
6. Local jurisdictions will be enforcing open-liquor laws in neighborhoods along the route (and in camp on the San Diego 3-Day). The safety of our participants is our number one priority and the consumption of alcohol at any time during the 3-Day is not recommended.
7. All walkers must stay on the official 3-Day route.
8. Unsafe behavior is cause for immediate expulsion from the 3-Day event. If you are expelled, you will be responsible for your own transportation home.
9. We cannot allow pets on the event. The combination of groups of walkers, dogs and leashes can be very hazardous.
10. We cannot allow children under the age of 16 (including babies in carriers or strollers) on the event route. All minors under the age of 18 must be accompanied by a guardian.
11. IPods and headphones of any kind are prohibited on official 3-Day training walks and on the 3-Day event. We also highly recommend you train without headphones. However, if you choose to train with headphones, you are doing so at your own risk and we ask that you please pay attention to your surroundings to ensure your safety.
12. While the use of headphones is prohibited on training walks you may choose to play music during your training walks via speakers. If some walkers find music distracting, please respect their wishes and either turn the volume down or off completely. 
13. The use of mobile devices while walking during an official training walk is prohibited. Walkers may carry cell phones, but are not allowed to talk or text on them while walking. They are prohibited because they greatly limit a walker's awareness of his or her surroundings. If you need to use your phone, please stop walking and step to the side of the route.
14. Walkers must obey traffic laws at all times. This includes waiting for lights at controlled intersections and crossing in designated crosswalks where evident. Walkers should always look both ways before proceeding across an intersection. When a car is stopped at an intersection, walkers should make eye contact with the driver before proceeding across to ensure that the driver sees them. 

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7. What policies govern my participation in the 3-Day?
PLEASE NOTE: IN CONSIDERATION FOR BEING PERMITTED TO PARTICIPATE IN THE SUSAN G. KOMEN 3-DAY, YOU HAVE AGREED TO BE SUBJECT TO, AND ABIDE BY, THE KOMEN 3-DAY POLICIES, PROCEDURES AND INSTRUCTIONS. THE LIST OF POLICIES SET FORTH BELOW IS A SUMMARY AND NOT AN EXHAUSTIVE LIST OR EXPLANATION OF THE POLICIES APPLICABLE TO YOUR PARTICIPATION IN THE 3-DAY. FURTHER, THE POLICIES OF THE 3-DAY MAY CHANGE FROM TIME TO TIME AND, AS SUCH, THE POLICIES INCLUDED IN THE LIST BELOW ARE SUBJECT TO CHANGE WITHOUT NOTICE.

IF YOU HAVE QUESTIONS ABOUT ANY 3-DAY POLICY, PLEASE VISIT THE3DAY.ORG OR CALL A COACH AT 800-996-3DAY.

1. All registration fees and donations are nonrefundable and nontransferable.
2. You are solely responsible and liable for all aspects of the fundraising activities associated with your participation in the Event, including the safe and lawful conduct of any fundraising activities and ensuring that such activities are conducted in a professional manner and providing your potential donors with the confidence that their money will be put to good use in the fight against breast cancer. Komen is not responsible for any fundraising activities related to your participation in the 3-Day, the content of your fundraising materials (including the content of your 3-Day fundraising page) or monitoring the use of the fundraising logos but Komen reserves the right to require participants to immediately terminate any fundraising activity, the use of any fundraising materials or the use of any logo that Komen, in its sole discretion, determines to be unauthorized, undesirable, objectionable and/or inappropriate. Your participation in the 3-Day is subject to your compliance with all of the 3-Day fundraising policies.
3. All donations solicited for the 3-Day must be collected through an official donation channel, either online at The3Day.org, over the phone at 800-996-3DAY or mailed with an official 3-Day donation form. Do not direct donations to any other collection site (such as PayPal or your personal bank account). This ensures that all donations can be credited appropriately to your 3-Day fundraising account to benefit Komen and that donors receive receipts for tax purposes.
4. You may not directly or indirectly represent yourself as an official representative of Komen or the 3-Day. You may not directly or indirectly represent that your fundraising activity is organized by Komen or the 3-Day (it must be clear that it is being organized by you and/ or your team in connection with your participation in the 3-Day, which benefits Susan G. Komen.)
5. The fundraising logos we provide are for the appropriate personal use of 3-Day participants, only. They may not be used on any merchandise meant for sale. You may not use any other registered or trademarked logos, names, phrases or marks of the 3-Day or Komen (including, without limitation, the 3-Day^® name, the 3-Day logo, the Susan G. Komen^® name, the Komen logo, the Komen Running Ribbon and Race for the Cure^®
6. Photographs and video of any 3-Day event may be reproduced for personal use only. Any media intended for sale (e.g., books, DVDs, photo albums, etc.), or any other commercial purpose, that includes images of or content from the 3-Day must be approved by Komen prior to sale or distribution.
7. You must provide proof of medical insurance on the medical form in order to participate. If you have a significant medical history, we strongly suggest that you discuss your participation in the 3-Day with your primary health care provider and get his or her approval for you to participate.
8. Your participation in the 3-Day is subject to the sole discretion of the 3-Day Medical Director and may be limited at any time before or during the event for medical or other safety-related reasons.
9. You must wear the official 3-Day credential with your unique participant identification number at all times for the duration of the event.
10. If you leave the route at any time during the day, you must contact a 3-Day staff member. If you leave camp at any time, you must check out of camp when you leave and check back in when you return. Additionally, if you do not participate on a given day, you must notify a staff member or call the 800 number on your 3-Day credential. This system helps account for all participants.
11. No vehicles without an official 3-Day permit will be allowed on the route or at campsites. Only event staff and other officials will be issued 3-Day permits. No permits will be issued to walkers. You should also strongly discourage your friends and family from driving along the 3-Day route, as it could create a safety hazard. Safe cheering stations will be established for spectators.
12. Smoking is not allowed at any time at the 3-Day camp, ceremony sites or pit stops, or any other location on the event where there are groups of people gathered.
13. Campsite Courtesy:
    1. Please treat the camp, roads and pit stops we use with respect.
    2. Do not litter at camp, at pit stops or on the road. We aim to leave every space better than we found it.
    3. No noise (including radios or cell phones) is allowed in camp after 9:00 p.m., or on the route before 9:00 a.m.
    4. Do not smoke; smoking is not allowed around groups of people at any time during the event, including in your tent or anywhere else at camp.
    5. Camp only in the spot that’s been designated for you.
    6. Be respectful of all staff, fellow participants, volunteers, crew members, spectators, vendors that provide various services and the neighborhood where the campsite is located.
14. The 3-Day utilizes city and school properties for our ceremony sites, pit stops and other official locations. As such, all participants, vendors, and staff must abide by the regulations set at these institutions including smoking, alcohol and firearm-free zones.
15. Only minors who will be 16 years of age by the end of the year are permitted to participate as a walker in the 3-Day event and any official training walks. Crew members must be 18 years of age at the time of your event in order to participate as a crew member in 3-Day. The 3-Day Youth Corps is a specialized team that allows young people from the ages of 10 to 16 to participate as crew members on the event.
16. Minors under 18 years of age must provide a minor consent form signed by a parent or guardian and be accompanied by a parent or guardian for the duration of the 3-Day event and any official training walks.
17. Pets are not allowed on the 3-Day event.
18. Only national sponsors with written agreements in place will be permitted to sell merchandise at the 3-Day event. No other organizations or individuals may sell merchandise at the 3-Day campsites, ceremony sites, pit stops or any location at which any part of the event takes place or for which the 3-Day has obtained a permit.
19. Participants in the 3-Day are never to be under the influence of alcohol or drugs while on the event, nor be in possession of such. Neither alcohol nor drugs are permitted at any time (except for prescription medications approved by a doctor or pharmacist) in camp, at ceremony sites, pit stops or any other location at which any part of the event takes place or for which the 3-Day has obtained a permit.
20. Participants in the 3-Day should never engage in inappropriate behavior, including fighting, use of abusive language or harassment of others.
21. Participants who wish to leave the 3-Day, or who are expelled, are responsible for their own transportation home as well as any costs involved.
22. The 3-Day reserves the right, in its sole discretion, to refuse registration and/or participation to anyone at any time before or during the event.

8. Where do we spend the night?
On the San Diego 3-Day, you’ll spend the evening with your fellow walkers and crew members at our outdoor camp. Camp includes a dining tent, where you will eat a catered dinner and breakfast, and shower trucks for washing up. There will be a “3-Day Lounge” for relaxation and socialization, a stage for nightly announcements and entertainment, and much more.

You’ll retire for the night to your 3-Day tent. Or, if you don’t wish to sleep at camp, we will provide information about nearby hotels and transportation options, though you will be responsible for making your own reservations.

On the New England, Denver and Dallas/Fort Worth 3-Days, 3-Day Walkers and crew members will be provided two nights (Friday and Saturday night) at the host or nearby hotel and rooms will be assigned to double occupancy. 2-Day Walkers will be provided with a hotel room for Saturday night. 1-Day Walkers will not be provided with a hotel room.

COVID FAQ

1. Will there be any policies in place on the 3-Day in response to COVID-19?

1. Will there be any policies in place on the 3-Day in response to COVID-19?
The health and safety of all our participants are our top priorities. We are following all national and local health department requirements and will provide guidance prior to the event, if necessary. Participants will need to complete a health questionnaire prior to attending the event. You can always access the latest information and guidance about COVID-19 from the CDC here: https://www.cdc.gov/coronavirus/2019-ncov/index.html.

Participants should follow the general covid mitigation practices we all follow every day, including hand washing, practicing social distancing, covering coughs and sneezes, cleaning shared surfaces and monitoring your daily health.

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Fundraising FAQ

1. If I can’t participate in the event, what happens to the donations that I have raised?
2. What if I haven’t met my fundraising requirement in time to check in for the 3-Day?
3. Are there any restrictions on what I can do to raise money?
4. Can I get a copy of the 3-Day logo to use on my materials?
5. Can I get a copy of the Komen logo to use on my materials?
6. Is it necessary to send a separate donation form for each donation?
7. What can I do if a check is written out to me personally?
8. How quickly can I expect a mailed donation to post to my fundraising account and appear on the progress page of my Participant Center?
9. Can I mail a cash donation in with a donation form?
10. How quickly can I expect an online donation to post to my fundraising account and appear on the progress page of my Participant Center?
11. Can I create a receipt to give to my donors?
12. A donor is requesting a tax ID number (or EIN number); what is that and how can I get it?
13. A donor is requesting a 501(c)(3) letter; what is that and how can I get a copy?
14. A donor is requesting a W-9 form; what is that and how can I get a copy?
15. Where can I find my donation form to download, print and mail?
16. Not all of my donors are showing up in the Honor Roll. Why?
17. Can I change a name or dedication on my Honor Roll?
18. Can I remove a donation amount listed on my Honor Roll?
19. Why I am receiving emails telling me that I've received a donation?
20. How do I obtain matching gifts for my fundraising?
21. If I am participating as a walker in more than one 3-Day in a single event season, what are the fundraising requirements?
22. How will the 3-Day help me fundraise for the event?
23. How can I add a "Donate" button to my Facebook page?
24. Mobile Fundraising App Support
25. Mobile Check Deposit FAQ

Fundraising FAQ

1. If I can't participate in the event, what happens to the donations that I have raised?
All donations submitted to the Susan G. Komen 3-Day^® are non-transferable and non-refundable. That means that once a donation is posted to a participant’s account it cannot be moved to another participant’s account for any reason, regardless of whether or not you’re able to participate in the event. Additionally, donations cannot be refunded.

Your donations will go directly to the cause as if you had participated, and we hope your donors will appreciate supporting Susan G. Komen^® regardless of your participation in the actual event. Our shareable infographics will educate your donors, teammates, family and friends about how 3-Day funds transform into life-saving work.

The funds raised have helped Susan G. Komen^®‘s mission to save lives from breast cancer, by investing more than $1 billion in breakthrough research and more than $2.3 billion to support people and communities most at risk through programs to provide access to screening, treatment assistance, patient navigation and education.

2. What if I haven’t met my fundraising requirement in time to check in for the 3-Day?
If you haven’t raised your minimum fundraising requirement ($2,300 for 3-Day Walkers, $1,800 for 2-Day Walkers, $750 for 1-Day Walkers, $100 for crew members, $500 for Youth Corps), you can still complete online check-in, but you will not be able to receive your official 3-Day credential or participate in the event until you reach your fundraising requirement. If you haven’t met your requirement by the time online check-in closes, you will have to go to late check-in on the morning of the first day of the event to settle your fundraising account.

For events with hotel lodging: You must complete your fundraising requirement six weeks before your event in order to select your roommate and receive a hotel assignment. For these events, 3-Day and 2-Day Walkers may choose to make a delayed donation. Your credit card will only be charged if you participate in the 3-Day event, and only for the difference between your fundraising total (as of the Monday after the event) and the fundraising requirement of $2,300/$1,800.

Please call your 3-Day coach if you are having trouble fundraising and we will advise and support you to help you reach your goals.

3. Are there any restrictions on what I can do to raise money?
Susan G. Komen^® has some restrictions and policies in place in order to help make sure that as much money as possible goes for breast cancer research, education and community outreach programs. Please read through them below. When implementing our suggested fundraising techniques or pursuing alternate methods of fundraising, it is imperative that you adhere to the following guidelines in order to maintain the integrity of the 3-Day event and provide your potential donors with the confidence that their money will be put to good use in the fight against breast cancer:

• The 3-Day will not be responsible for any fundraising activities or the content of any promotional materials (including the content of your 3-Day fundraising page) of its participants but reserves the right in the sole discretion of Komen, to require participants to immediately terminate any fundraising activity, or the use of any promotional material (including the content of your 3-Day fundraising page), that is considered objectionable for any reason.
• All donations solicited for the 3-Day must be collected through an official donation channel:
• Online at The3Day.org, through the official 3-Day Facebook application or through a Facebook Fundraiser connected to your 3-Day fundraising account.
• Over the phone at 800-996-3DAY
• Mailed with an official 3-Day donation form
• Do not direct donations to any other collection site (such as PayPal or your personal bank account). This ensures that all donations can be credited appropriately to your 3-Day fundraising account to benefit Komen and that donors receive receipts for tax purposes.
• Do not hold or accumulate donor funds for any purpose.
• States and local communities have laws governing many fundraising activities, including raffles, garage sales, leafleting, auctions and other promotional activities. Compliance with applicable laws is the responsibility of each participant, and the 3-Day cannot render legal or tax advice on these matters. Please check with your local authorities before fundraising in these ways.
• If you plan to post flyers in a public space (grocery stores, malls, parking lots, etc.), please check with the property’s owner or manager before posting your materials.
• Please be sure that all 3-Day fundraising materials are in good taste, not misleading and do not violate any 3-Day guideline or requirement.
• Participants may not collection donations while on the 3-Day event, either on the route, at pit stops or at camp.
• Be sure to make it clear to potential participants and donors that your fundraising activity is being organized by you or your team in connection with your participation in the 3-Day event, which benefits Komen. Komen, along with its local Affiliates in your area, organize Race for the Cure^® events and other fundraising and/or breast cancer awareness events, and it is important to avoid confusion between the fundraising events run by Komen and the fundraising events run by 3-Day participants. Also, it is important that your potential donors are accurately informed about where their money will go—they deserve to know that they are supporting you in your 3-Day journey and helping you reach your personal fundraising goal as you train to walk 60 miles over the course of three days with thousands of other women and men and that 100% of the net proceeds raised by participants in the 3-Day benefit Komen and are invested in community-based breast health programs and breast cancer research.
• You may not directly or indirectly represent yourself as an official representative of Komen or the 3-Day. You may not directly or indirectly represent that your fundraising activity is organized by Komen or the 3-Day (it must be clear that it is being organized by you and/or your team in connection with your participation in the 3-Day, which benefits Komen, as described in the bullet point above).
• Komen reserves the right, in its sole discretion, to require participants to immediately terminate any action, activity or representation, including those that are considered confusing or misleading to potential donors, other participants or the public generally or those that Komen, in its sole discretion, determines to be undesirable or objectionable.
• Without limiting the general guideline in the bullet above, your Fundraising activities may not include:
  • arrangements with any alcoholic beverage company, tobacco company or other company, retail store or restaurant in which the contribution is generated solely through alcohol or tobacco sales;
  • arrangements with any medical care provider or pharmaceutical company where the donation is triggered from the purchase of a medication;
  • the sale of any firearm, weapon or other high-risk product;
  • arrangements with companies, or the sale of products, that would bring disrepute to Komen (e.g., companies that produce sexually explicit products or adult entertainment, such as pornographic movies, publications, adult toys or websites); or
  • events held in venues or establishments of an inappropriate or suggestive nature (e.g., gentlemen’s clubs, the Playboy Mansion) or events with an inappropriate or suggestive theme (e.g., wet t-shirt contests, mud wrestling).
• Komen is the legal owner of many logos, phrases, names and trademarks that are related to breast cancer awareness and the search for the cure for breast cancer, including the Susan G. Komen 3-Day^® name, the 3-Day logo, the Susan G. Komen^® name, the Susan G. Komen logo, the Susan G. Komen Running Ribbon and Race for the Cure^® marks. By fundraising for the 3-Day, you acknowledge Komen’s ownership of the foregoing logos, phrases, names and trademarks, and agree not to contest or assist others to contest the ownership and validity of them, and further agree you will not, without written license from Komen, use any logo, phrase, name or trademark that is the property of Komen or confusingly similar to any logo, phrase, name or trademark that is the property of Komen.
• Any use (whether or not authorized) of any logo, phrase, name or trademark that is the property of Komen, including the use of the special 3-Day walker/crew logos, and any goodwill associated therewith, shall be to the benefit of Komen.
• You may not use or reproduce any logo, phrase, name or mark that is the property of Komen for any purpose (fundraising or otherwise) without written permission from Komen, except you may use the special 3-Day participant logos
• As a walker or crew member, you do have Komen’s permission to use the special 3-Day participant logos. Use of these special logos is provided for the appropriate personal use of 3-Day participants only. These logos may not be used on any merchandise meant for sale. Examples of appropriate uses of these logos are: on your personal website or social networking page, in fundraising letters or emails, on T-shirts or on appropriately sized banners for your personal use or for your team. The special 3-Day participant logos are the ONLY logos Komen authorizes you to use in connection with your participation in the 3-Day. Any use of any other logo, phrase, name or mark of Komen or the 3-Day, including the Komen Running Ribbon, is strictly prohibited. Komen reserves the right, in its sole discretion, to refuse participation to anyone at any time before or during a 3-Day event, including without limitation on the basis of such participant’s unauthorized use of any Komen or 3-Day logo, phrase, name or mark (or any logo, phrase, name or mark that may be considered confusing or misleading to potential donors, other participants or the public generally).  
• Komen reserves the right, in its sole discretion, to require participants to immediately terminate any unauthorized, inappropriate or objectionable use of any Komen or 3-Day logo, phrase, name or mark (including the special 3-Day participant logos) or any logo, phrase, name or mark that may be considered confusing or misleading to potential donors, other participants or the public generally. 
• Photographs and video of any 3-Day event may be reproduced for personal use only. Any media intended for sale (e.g., book, DVD, photo albums, etc.) that includes images of or content from the 3-Day must be approved by Komen prior to sale or distribution.  
• Komen reserves the right, in its sole discretion, to refuse participation to anyone at any time before or during a 3-Day event, including without limitation on the basis of such participant’s unauthorized, inappropriate or objectionable fundraising activity, promotional material (including the content of your 3-Day fundraising page) or use of any logo, phrase, name or mark.

4. Can I get a copy of the 3-Day logo to use on my materials?
Download the 3-Day participant logos here. The fundraising logos we provide are for the appropriate personal use of 3-Day participants only. They may not be used on any merchandise meant for sale. Examples of appropriate uses of these logos are: on your personal website or social networking page, in fundraising letters or emails, on T-shirts or banners for your personal use or for your team. The special 3-Day participant logos are the ONLY logos Komen authorizes you to use in connection with your participation in the 3-Day. Any use of any other logo, phrase, name or mark of Komen or the 3-Day, including the Komen Running Ribbon, is strictly prohibited. Komen reserves the right, in its sole discretion, to refuse participation to anyone at any time before or during a 3-Day event, including without limitation on the basis of such participant’s unauthorized use of any Komen or 3-Day logo, phrase, name or mark (or any logo, phrase, name or mark that may be considered confusing or misleading to potential donors, other participants or the public generally).

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5. Can I get a copy of the Komen logo to use on my materials?
The 3-Day trademarked logo is the property of Komen. Participants may only use the special logos we provide (3-Day participant logos). These special 3-Day walker/crew logos are the ONLY logos Komen authorizes you to use in connection with your participation in the 3-Day. The fundraising logos we provide (3-Day participant logos) are for the appropriate personal use of 3-Day participants only. They may not be used on any merchandise meant for sale. Examples of appropriate uses of these logos are: on your personal website or social networking page, in fundraising letters or emails, on T-shirts or banners for your personal use or for your team. You may not use any other logo, phrase, name or mark of Komen or the 3-Day, including the Komen Running Ribbon. Komen reserves the right, in its sole discretion, to refuse participation to anyone at any time before or during a 3-Day event, including without limitation on the basis of such participant’s unauthorized use of any Komen or 3-Day logo, phrase, name or mark (or any logo, phrase, name or mark that may be considered confusing or misleading to potential donors, other participants or the public generally).

6. Is it necessary to send a separate donation form for each donation?
Yes, in order for a mailed-in donation to be processed properly it is necessary to send a separate completed donation form for each donation. Our bank will only process one check per donation form. Or you may bypass this process by using the mobile check deposit feature of the 3-Day fundraising app.

7. What can I do if a check is written out to me personally?
If a donation check has been written out to you personally, you may endorse the back of the check and mail it in with a completed donation form to the address on the donation form.

8. How quickly can I expect a mailed donation to post to my fundraising account and appear on the progress page of my Participant Center?
Please allow two weeks for any mailed donation to post to your Participant Center. Each mailed donation is processed individually so even if some donations have posted in less than two weeks, please allow the full two weeks for the remaining donations to post. If your donation does not post within two weeks, please contact a coach. Or you may use the mobile check deposit feature of the Komen 3-Day App to have it post to your account immediately.

9. Can I mail a cash donation in with a donation form?
No, you cannot mail a cash donation in. For any cash donation you receive, please deposit the cash into your checking account and send a personal check from your account with a completed donation form. The donation will be credited to the name on the donation form.

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10. How quickly can I expect an online donation to post to my fundraising account and appear on the progress page of my Participant Center?
Any donation made online should post to your Participant Center immediately. If your donation does not post within 24 hours, please contact a coach at 800-996-3DAY.

11. Can I create a receipt to give to my donors?
All donors who provide an email address at the time of donation will receive a receipt via email. If you would like to print a copy of a receipt, or give a receipt to a donor who does not want to provide an email address, please contact a coach and we will provide it for you.

12. A donor is requesting a tax ID number (or EIN number); what is that and how can I get it?
A tax ID number or EIN number identifies the Susan G. Komen 3-Day as a non-profit event. Many donors will request this number to validate their donation as tax-deductible. The tax ID number for the 3-Day is 75-1835298. Sorry, participants cannot use the EIN number to secure donated space or in-kind donations. (In-kind donations are donations of something other than money, such as goods or services.)

13. A donor is requesting a 501(c)(3) letter; what is that and how can I get a copy?
The 501(c)(3) letter is proof that Susan G. Komen^® is recognized as a non-profit organization by the federal government. Since the Susan G. Komen 3-Day is a project managed by Komen, this letter is also used as proof of the Komen 3-Day’s non-profit status. Please contact a coach if you need a copy of this letter. Sorry, participants cannot use the 501(c)(3) letter/number to secure donated space or in-kind donations.

14. A donor is requesting a W-9 form; what is that and how can I get a copy?
The W-9 form is proof that Komen is recognized as a non-profit organization by the federal government. Since the Susan G. Komen 3-Day is a project managed by Komen, this form is also used as proof Komen’s non-profit status applies to the Komen 3-Day event. Please contact a coach if you need a copy of Komen’s W-9 form. Komen’s W-9 form will be provided ONLY when necessary for the purpose of identifying Komen as a non-profit corporation and/or the 3-Day event as a program benefitting a non-profit corporation. If the W-9 form is provided to you, you may not use it for any other purpose. Participants may not use the W-9 form to secure donated space or in-kind donations.

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15. Where can I find my donation form to download, print and mail?
Expand the Fundraising menu in the left-hand navigation of your Participant Center and click the Donation Form link. Or go directly to The3Day.org/donation form. And don’t forget that the 3-Day coaches are available to help you with all your questions!

16. Not all of my donors are showing up in the Honor Roll. Why?
As your donors make a contribution, they have the option of whether or not they want to appear in the Honor Roll. If someone isn’t on the Honor Roll, it’s because they opted out of having their name and donation appear there.

17. Can I change a name or dedication on my Honor Roll?
Yes, a name or dedication on your Honor Roll can be changed. Please Note: Donors do not have the option to include a dedication when they mail in a donation. In order to add a dedication for a donor who mailed in their donation, please contact a coach to request a change in your Honor Roll.

18. Can I remove a donation amount listed on my Honor Roll?
Yes, a donation amount on your Honor Roll can be removed. Please contact a coach to request the removal of an amount on your Honor Roll.

19. Why I am receiving emails telling me that I've received a donation?
You are receiving these emails because during the registration process, you selected the option "I would like to be emailed when a donation is made on my behalf." If that donation is being made in installments, you will receive an email notification each time a monthly payment is processed. If you would like to stop receiving these emails (or start receiving these emails, if you didn't elect to receive them when you registered), please select "turn gift notifications on/off" in your Participant Center.

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20. How do I obtain matching gifts for my fundraising?
Visit the Matching Gift webpage for complete instructions.

21. If I am participating as a walker in more than one 3-Day in a single event season, what are the fundraising requirements?
If you are registered for more than one 3-Day event, you must collect donations in each of your 3-Day fundraising accounts. For example, if you are registered for both San Diego 3-Day and the Denver 3-Day, you must have your minimum requirement ($2,300 for 3-Day Walkers / $1,800 for 2-Day Walkers / $750 for 1-Day Walkers / $100 for crew members) in your San Diego 3-Day fundraising account in order to participate in that event, and you must have your minimum requirement in your Denver 3-Day fundraising account in order to participate in that event.

We know that in 2019 and earlier, many multi-event participants have collected all of their donations in a single 3-Day fundraising account. But due to the way we need to manage the qualification of the $5,000 fundraising reward, we no longer offer this option.

This allows us to verify that participants meet their minimum requirement for each event they are participating in while also facilitating and encouraging additional fundraising above and beyond the minimum for reward redemption.

23. How will the 3-Day help me fundraise for the event?
We will support you through the entire process in many ways:

• The 3-Day coaches are available by phone or email, to advise and support you through your fundraising and training.
• Our Fundraising Handbook with our tried-and-true “3-Day Way” of fundraising
• Online webinars
• An online Participant Center to track your efforts, send emails, and get all of the info you need
• The Komen 3-Day App for your iOS or Android smartphone
• A Facebook Fundraiser connected to your 3-Day fundraising account
• Posters, business cards, infographics and much, much more.

24. How can I add a "Donate" button to my Facebook page?
You can link your 3-Day fundraising page directly with Facebook by creating a Facebook Fundraiser. You can easily spread the word, collect donations, and track your progress right on Facebook. 100% of all donations collected through your Facebook Fundraiser will go directly to your 3-Day fundraising account and be reflected in your 3-Day fundraising thermometer. To set up your Facebook Fundraiser, log in to your Participant Center and you will see instructions and a link right at the top of your Participant Center home page. If you have questions about Facebook Fundraiser please reference our FAQ.

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Medical FAQ

1. How do I prevent or take care of blisters on my feet?
2. Can I bring personal medications on the event?
3. I have swelling in my hands when I walk. What should I do?
4. Is there a cost to the patient for ambulance use during the 3-Day?
5. Is there MSG in any of the food served on the event?
6. If I am nursing, will I be able to pump and store the milk during the event?
7. Can I use my CPAP (Continuous Positive Airway Pressure) breathing machine at night in my tent?
8. Why do you need my insurance policy number, the contact information for my personal physician and an emergency contact listed on the form?
9. If I am pregnant, do I need a note from my obstetrician in order to participate?
10. What can I do to keep my feet from swelling when I walk?
11. Are there peanuts or peanut products served on the 3-Day?
12. How can I prevent or treat rash?
13. How do you support participants with disabilities or special medical needs?
14. If I am participating in the Denver 3-Day and do not live in Denver, are there any modifications I should make to my preparations to account for the altitude?
15. What is Komen’s stance on mammography?

Medical FAQ

1. How do I prevent or take care of blisters on my feet?
Blisters are the most common problem seen on the Susan G. Komen 3-Day^® event and the best way to protect your feet is to prevent blisters from forming. Blisters can be a direct result of a friction rub between the skin and another object (skin, sock, shoe, etc.) or due to pressure in the shoe or moisture from perspiration. Staying well hydrated during the event is important for blister prevention as dehydration allows the skin to fold on itself and create a friction rub.

Proper shoe and sock selection is also key to blister prevention. Purchase a shoe that is one-half to one full size larger than your normal walking shoe. There should be ample room to wiggle your toes in the toe box. Break in your shoes slowly by alternating at least two pairs of shoes during your training. Do not wear brand new shoes on the event.

Choose a sock that pulls moisture away from your feet. This will keep your feet cool and dry. Synthetic socks such as “Coolmax” or “Dryfit,” or wool socks are better than pure cotton socks for keeping your feet dry. Try wearing two socks or double-layered socks and plan on changing to clean and dry socks halfway through your training walk. If your socks are still wet, try foot powder or spraying your feet with spray antiperspirant. Make sure that your socks fit you well and do not bunch up in any areas.

Hot spots are places on your feet or toes where you feel tenderness, pressure, heat, burning or pain. If you feel a hot spot during training, stop and change your socks. Increased protection can be obtained by applying moleskin, 2nd Skin^® or a bandage. Moleskin acts as a second layer of skin and should not be removed until the end of the walk to prevent peeling of the skin. Any bandage that is applied should be smooth and wrinkle free. Benzoin liquid, or Nuskin or Toughskin spray found at medical supply stores are sometimes used to “toughen” the skin at problem areas. Do not get a pedicure or try to remove calluses before the event or long training walks. Do not wear toe rings on your long walks; the heat may swell your toes and feet, decreasing their blood circulation.

If you get a blister, try not to pop it. They are nature’s way of creating a protective cushion and intact skin protects you from infection. Small blisters should be covered with antibiotic ointment and a bandage; this is then covered with a square of 2nd Skin or a corn pad for further protection. Do not leave the 2nd Skin on overnight as it will dehydrate and can irritate the skin.

For large blisters that are painful, clean the blister with an alcohol pad and have a medical professional drain it with a sterile needle. Be sure to keep the open blister covered with antibiotic ointment to prevent infection.

Take time during your training to experiment with techniques and products that work for you. Blister care products that you should carry with you in a waist pack during the event include adhesive bandages, moleskin, Benzoin, synthetic “wicking” socks, alcohol swabs, blister care bandages, small scissors and an anti-chafing skin balm (such as BodyGlide^® or Vaseline^®).

2. Can I bring personal medications on the event?
Yes. Participants who have medication that must be kept cool during the event will be able to have it stored in the Camp Medical refrigerator. Only medication needing refrigeration will be kept there. Please click here for our complete policy on personal medication. If your medication needs to be kept refrigerated, you will turn your medication in to the Staff Medical Manager on Friday morning at the medical desk at the Late Check-In area.

3. I have swelling in my hands when I walk. What should I do?
Swelling in the hands can be due to the heat and keeping your hands below the level of your heart. The heat causes your distant blood vessels to dilate in an attempt to cool the blood going to your heart and brain.

Walking with your hands below your waist also can cause your hands to swell. Work on keeping your hands relaxed and your elbows at 90 degrees as you walk. Occasionally lift your hands at chest level and pump your fists. If you have had lymph nodes removed, this will affect the drainage of fluids from your arms. Seek assistance from a certified lymphedema physical therapist for tips on compression wrapping and massage to decrease swelling.

Drinking cool fluids and stopping in the shade or on an air-conditioned bus during the event can help. If you still are feeling overheated, stop in the medical tent for an icepack or cool water to put around your neck, armpits and groin.

Rarely, swelling in the hands can be caused from a condition called hyponatremia or low salt levels. If you notice swelling of your wrists, lips, or tongue, or you have any dizziness, lightheadedness or confusion, stop walking and seek medical assistance. Remember, the goal of hydration is to replace only the fluids that you have lost. Drink when you are thirsty and make sure you are urinating. Eat snacks that contain salt. Remember to eat, drink, and pee during your training walks and the 3-Day.

4. Is there a cost to the patient for ambulance use during the 3-Day?
Yes. In an effort to provide more speedy response times than ambulances coming from the local community EMS (Emergency Medical Services) system, the 3-Day contracts for dedicated on-event ambulance coverage. However, these ambulance companies do charge patients for any transport that is made from the 3-Day to local medical facilities. The costs of such transport and any medical care received away from the event is not covered by the 3-Day. If emergency room care or ambulance transport is necessary, insurance coverage may be necessary, and this is one of the reasons why having medical insurance is a requirement for participating on the 3-Day. Check with your insurance company for the terms of your individual policy.

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5. Is there MSG in any of the food served on the event?
No. The food vendor that provides all meals for the 3-Day does not use MSG in any of the foods they prepare and serve on the 3-Day.

6. If I am nursing, will I be able to pump and store the milk during the event?
Yes. Your breast pump may be turned in to the Staff Medical Manager on Friday morning at the medical desk at the Late Check-In area so that you do not have to put it on the gear truck. The pump will be stored on the medical supply truck at camp medical and will be available to you at the camp medical tent during its regular operating hours. Click here to view our personal equipment policy.

In camp, the pump will be available to you during regular camp medical operating hours (6:00 a.m. - 8:00 a.m. and 1:00 p.m. - 9:00 p.m.). Come to camp medical and a medical team member will get your pump for you.

If you will need to use the pump on the route, you must come to camp medical in the morning before you head out on the route and let either the staff medical manager or the crew medical team captain know that you will need the pump and at which pit stop you will need it. They will make sure that someone delivers the pump to the pit stop so that it will be waiting for you when you arrive. The medical team will try and find a private place at the pit stop where you can pump. When you are done using your pump, they will take it from you and take it back to camp with them and put it in the medical supply truck.

Please note that there is no electricity at any of the pit stops on the route so the pump used on the route will need to be manually operated.

We cannot store any breast milk during the event, as we cannot guarantee the safety of it. If you need to store the milk, you will need to bring a small ice chest along with your breast pump that you can use to temporarily store the milk. The ice chest will be taken to the pit stop along with your breast pump. Ice is available in camp and at all pit stops so that you can keep the milk cold until it is picked up. You will need to arrange to have a family member or friend come to the pit stop or to camp medical and pick up the milk.

On Sunday, you must pick up your breast pump and ice chest from our support services staff member in the 3-Day Command Center, located near the Finish Line Festival. If they are not picked up, they will be given to the local coach to put with any other lost and found items. You should contact a coach to find out where they can be picked up after the event.

7. Can I use my CPAP (Continuous Positive Airway Pressure) breathing machine at night in my tent?
Yes, but the area in camp where the sleeping tents are placed does not have an electrical supply, so you will need to set up your tent outside of the medical tent.

Your personal machine is to be turned in to the staff Medical Manager at the medical table at the Late Check-In area on Day One before the Opening Ceremony and Late Check-In are over. The staff Medical Manager will take it to camp and it will be stored for you in camp medical.

Each afternoon when you arrive in camp and are ready to set up your tent, come to the medical tent and meet with the Medical Team Captain who will tell you where you may set up your tent. If you need it, an electrical extension cord will be available for plugging in your machine.

9. Why do you need my insurance policy number and an emergency contact listed on the form?
The insurance policy number is needed so that, in an emergency situation where you are not able to provide this to a health care provider, a member of the event medical team may provide it on your behalf. Although the 3-Day provides emergency medical services without charge, personal health insurance is needed to cover the cost of any medical care received away from the event. For example: if emergency room or ambulance transport is necessary, insurance coverage may apply. Check with your insurance company for the terms of your individual policy. If you do not currently have insurance, we suggest you obtain temporary insurance.

An emergency contact is needed so that should you become ill or injured during the event, information about your condition will not be given to anyone without your consent.

10. If I am pregnant, do I need a note from my obstetrician in order to participate?
No, but all participants (both walkers and crew members) who are pregnant are strongly urged to discuss participation in the 3-Day with your obstetrician.

Click here to print an informational sheet to show to your doctor, so that he or she fully understands the physical demands of the event and can make an informed decision about giving you authorization to participate in the event.

11. What can I do to keep my feet from swelling when I walk?
Swollen feet on the 3-Day are common. When you are walking, all the blood gets pumped to the working leg muscles then, when you stop, that blood can pool in your feet and your feet will swell. It is important to remember that shortness of breath, chest pain or redness in the legs associated with swollen feet may be more serious and you should be evaluated by your doctor. However, non-painful swelling in both feet can be caused by being on your feet and can be worsened by the heat which enlarges blood vessels.

The more you train, the better your muscles and veins should be in returning the blood to the rest of the body. If it still is a problem you should try to pump your calves when you are at rest stops or you should elevate your feet above the level of your heart by putting them up on a chair. If this does not improve the swelling, or you develop redness, red streaks, the feeling of pins and needles or increasing pain in your feet, you must see your primary care doctor.

12. Are there peanuts or peanut products served on the 3-Day?
Yes. Since peanuts are a great source of protein for sustained energy, the 3-Day snack list for the event contains individually packaged peanuts, individual packets of peanut butter and some type of individually wrapped peanut butter sandwich; these snacks are available at all of the pit stops and also usually are available in camp at the 3-Day Lounge on Saturday.

If you have a severe enough peanut allergy that requires you to use an EpiPen^®, you should bring your own with you. If you do not have an EpiPen, please get a prescription from your doctor, have the prescription filled and carry the EpiPen with you at all times while on the event.

While we do have EpiPen auto-injectors at all of the medical areas on the route and in camp, the key to treating a severe allergic reaction is immediate administration of Epinephrine; thus the need for you to carry your own EpiPen with you on the event.

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13. How can I prevent or treat rash?
Rashes are difficult to interpret without actually seeing them. If you have a persistent rash or any other symptoms associated with a rash you should see your primary care provider for evaluation.

14. How do you support participants with disabilities or special medical needs?
The 3-Day is committed to addressing the needs of all of our participants, including those with disabilities, in order to provide a safe and successful event experience. Coaches and tools are available to support every participant through registration, fundraising and training.

If you have any medical needs physical impairments or disabilities that may require special assistance on the 3-Day, please contact a coach at 800-996-3DAY to let us know so we can do our best to prepare appropriate accommodations.

15. If I am participating in the Denver 3-Day and do not live in Denver, are there any modifications I should make to my preparations to account for the altitude?
For all 3-Day participants, we always recommend training on all sorts of surfaces and terrains to prepare for your 3-Day journey and that holds true for Denver as well.

During training, it is recommended to slow your pace significantly in anticipation of the higher altitude that you will be walking in. At 5200 feet, there is noticeably less oxygen available. You need to train your body to demand less at any given time prior to arriving in Denver. Since dehydration is a major symptom of altitude sickness, walkers should be even more vigilant about hydration, including training with full water bottles and rotating out water and electrolyte fluids throughout your training walks. Your body will be under significantly more stress as the altitude increases, especially for those coming from sea level. Anticipate more breaks and rest periods, and plan to walk at a slower pace, increasing the number of stops, breaks and rest periods. Remember, the 3-Day is not a race.

If you’re able to come to Denver a few days before the event, that would be beneficial. Everyone’s bodies will acclimate differently, so while some coming from sea level will not notice a change, some people could take anywhere from a couple of days to a week to get used to the conditions in Denver. But for those who don’t have that ability, participants should follow this advice whenever they arrive in Denver: be well rested before travel, drink water, limit your alcohol and caffeine intake and eat foods high in potassium and carbohydrates.

16. What is Komen’s stance on mammography?
Click here to read Komen's statement on mammography.

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Teams FAQ

1. Are the fundraising requirements different for team members?
2. Can a donor make a general donation to an entire team?
3. Can a team fundraise together?
4. Can I transfer funds from my account to a team member’s account?
5. Am I allowed to designate a co-captain for my team?
6. Are teams national or local?
7. Can teams participate as a relay team on the event by dividing the walking distance between team members?
8. Can a crew member join a team?
9. Can team members share donations or raise money for another team member?
10. Can team members tent together on the event?
11. How do I start or join a team?
12. How do I view my team page as it looks to the public?
13. How do I change the content on my team page?
14. How do I change the photo on my team page?
15. How do I change my team’s name?
16. How do I change my team password?
17. How do I view my team roster?
18. How do I promote a team member to co-captain?
19. How do I send a message to my team?
20. How do I change my team’s fundraising goal?
21. How do I track my team’s fundraising progress?

Teams FAQ

1. Are the fundraising requirements different for team members?
No. Each team member must have the required amount in their individual fundraising account before the first day of the event in order to walk in the 3-Day. The purpose of a team is to support each individual in doing more, not less, than they could do on their own.

2. Can a donor make a general donation to an entire team?
Only if it’s a check for $1,000 or more. You can submit a large donation check over the amount of $1,000 to be split among members of your team who have not yet reached their fundraising minimum. Here are some guidelines:

• Only checks mailed to the 3-Day bank can be split (see address on your donation form).
• The donation check must be for at least $1,000.
• The donation can only be split among team members who haven’t reached their minimum .
• Matching gifts cannot be split or transferred between fundraising accounts.

Here are the instructions for splitting a check:

1. Mail in the check attached to one team member’s donation form.
2. Once the donation shows up in the team member’s account, contact a coach at 800-996-3DAY to request a split.
3. You’ll need to give us the names and Participant ID#s of the team members who want to split the donation, and the amount to be designated to each team member.
4. We will split the donation according to your instructions. Please allow up to two weeks processing time for these requests.

3. Can a team fundraise together?
Yes. There are many ways teams can work together to raise money! In addition to sending out fundraising letters and directing potential donors to your team webpage, consider planning one or more fundraising events with your team this season. Look for fundraising ideas online at The3Day.org/Fundraising, or draw upon the talents and experience of your team members to come up with your own ideas! In addition to raising money, team fundraising events are a great way to promote your team, recruit new members, create awareness about breast cancer and have a wonderful team-bonding experience!

4. Can I transfer funds from my account to a team member’s account?
No. Donations may not be transferred from one individual fundraising account to another.

5. Am I allowed to designate a co-captain for my team?
Yes! You may break up the workload and ask someone on your team to be a co-captain with you. You may designate your co-captain by promoting one of your team members on the team roster in your Participant Center.

6. Are teams national or local?
Teams are specific to a 3-Day event. If you would like to recruit members to your team who are registered for a different 3-Day event, they must select their own team captain for that event.

7. Can teams participate as a relay team on the event by dividing the walking distance between team members?
No. Each individual member of a team must register for the 3-Day, and is responsible for their registration fee and fundraising minimum in order to participate. If, while on the event, you feel unable to finish the day’s mileage, we provide support vehicles to transport you to camp. The 3-Day is not a race—no one will force you to walk more than you are able. However, it is not a relay. We encourage you to walk with your team members, not in succession.

8. Can a crew member join a team?
Yes. If you are a crew member, you will be on a Crew Team to fulfill a specific function on the event (e.g., Camp Services Crew Team, Pit Stop Crew Team). You can still form a team for the purposes of fundraising and support with other crew members and walkers.

9. Can team members share donations or raise money for another team member?
Yes, but only before the donations have been processed by the 3-Day. Once the donations have been processed, they cannot be transferred from one team member’s account to another.

Each team member is required to raise her or his minimum fundraising requirement. For the sake of the cause, we hope each team member will raise even more! The purpose of a team is to support each individual in doing more, not less, than they could do on their own.

Our bank will only process one check per donation form. You can submit a large donation check over the amount of $1,000 to be split among members of your team who have not yet reached their fundraising minimum. This is the only case for which a donation may be split. Matching gifts cannot be split or transferred between fundraising accounts. See question 2 for instructions on how to split a large check donation.

10. Can team members tent near each other on the San Diego 3-Day?
Yes, team members can tent near each other in the same section, but they must complete online check-in at least 10 days out from the event. We will remind you of that date via email.

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11. How do I start or join a team?
To join an existing team or start a new team:

1. Log in to your Participant Center.
2. Click the Profile button (just under the main heading).
3. Click Event Options (appears under the Profile button).
4. Scroll down to the Change Team Membership section.

12. How do I view my team page as it appears to the public?
For Team Captains: In the My Team area of your Participant Center home page, click your team page URL.

13. How do I change the content on my team page?
For Team Captains: In the My Team area of your Participant Center, click Edit Content and simply type or paste your text to the body box. Remember that the system will log you out after 20 minutes, so click the Save link often.

When you are finished writing, don’t forget to save your work. In addition to saving your content regularly within your Participant Center, backing up your content is always recommended. We advise you to send copies of your Participant Center content, including photos and customized emails, to your own email address, or copy and paste the text, photo or other content into a Word document and save it on your computer for your future reference, if needed.

14. How do I change the photo on my team page?
For Team Captains: In the My Team area of your Participant Center, click Update Photo to choose a photo file on your computer. Then click Save/Upload. If you wish, you may add a Caption under the photo, then click Save/Upload to save your caption.

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15. How do I change my team’s name?
In the My Team section of your Participant Center, click Team Name.

16. How do I change my team password?
For Team Captains: Find your team roster at the bottom of the My Team section of your Participant Center, and click the Team Password button.

17. How do I view my team roster?
For Team Captains: You’ll see your team roster at the bottom of the My Team section of your Participant Center.

18. How do I promote a team member to co-captain?
For Team Captains: Find your team roster at the bottom of the My Team section of your Participant Center, and click the Manage Captains button

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19. How do I send a message to my team?
For Team Captains: From the My Team area of your Participant Center, look for the Message From the Team Captain box on the right-hand side. Click the edit link. Type your message and save. This message will appear on the Participant Center home page of all of your team members.

20. How do I change my team’s fundraising goal?
In the My Team section of your Participant Center, click Edit Goal near your team progress bar.

21. How do I track my team’s fundraising progress?
You’ll see your team’s progress in the My Team section of your Participant Center home page.

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Website / Participant Center FAQ

1. What is Convio?
2. How do I find a participant's personal fundraising webpage?
3. Why is the “Donate” search not finding a participant that I know has registered?
4. Why is the "Donate" search returning more than one listing for a participant?
5. Can I move my 2018 email templates and address book to my 2019 Participant Center?
6. I am registered for more than one 3-Day. Do I have more than one Participant Center?
7. Where do I find training and fundraising information on the 3-Day website?
8. Can a donor add a dedication message that appears in my fundraising honor roll?
9. Why am I getting logged out of the 3-Day website?
10. How can I make the 3-Day logo the image on my personal page?
11. How can I add a widget to my personal website? 
12. What does "Offline Unconfirmed" mean next to my donation in My Progress center?
13. Does the entire amount of an installment donation count towards my total?
14. How do I change my fundraising goal?
15. How do I link my 3-Day fundraising account to Facebook?
16. How do I view my recent activity?
17. How do I add contacts to my address book?
18. How do I import contacts from another address book?
19. How do I export contacts from my email provider?
20. How do I edit contacts?
21. How do I delete contacts?
22. How do I add contacts to groups?
23. How do I filter contacts by status?
24. How do I see who has donated to me?
25. How do I see who donated to me last year?
26. How do I see who needs a follow up email?
27. How do I see who needs a thank you email?
28. How do I draft an email from scratch?
29. How do I draft an email using a suggested template?
30. How do I save an email as a draft?
31. How do I save an email to use as a template in the future?
32. How do I send an email?
33. How do I view sent emails?
34. How do I see whether someone opened my email?
35. How do I see whether someone clicked on the link in my email?
36. How do I view my fundraising progress?
37. How do I print a donor receipt?
38. How do I read private message from donors?
39. How do I stop (or start) getting notifications of donations?
40. How do I view my personal page as it looks to the public / my donors?
41. How do I make my fundraising page private/public?
42. How do I change the content on my personal page?
43. How do I change the photo on my personal page?
44. How do I add a video to my personal page?
45. How do I add a blog to my personal page?
46. How do I add/remove an honor roll on my personal page?
47. How do I add/remove a fundraising thermometer on my personal page?

Website FAQ

1. What is Convio?
Convio is an online software solution for non-profits. Many fundraising events, including the Susan G. Komen 3-Day^®, use this system to manage their database, email communication and website content, including online registration and donations. We did not create this tool, but we do customize it with our own content. Like any technology, the system has its advantages and its limitations. As an example, think of Microsoft Word - you can create a document with your own personal content, but you cannot change the functionality of how the program works.

We appreciate feedback on the functionality of our website and online tools and take note of all the comments we get. Whenever possible, we work to address questions and concerns. We appreciate your patience as we all deal with the limitations and occasional glitches of the technology we use.

2. How do I find a participant's personal fundraising webpage?
Click on Search for a Participant and search by their first or last name.

3. Why is the “Donate” search not finding a participant that I know has registered?
Try entering just the first few letters of the participant's name. If you have a problem locating a participant that you are sure has registered, please call a coach at 800-996-3DAY.

4. Why is the "Donate" search returning more than one listing for a participant?
A participant has separate fundraising accounts for each Komen 3-Day they are registered for. So if someone is registered for more than one 3-Day^® in a year, all of their fundraising accounts will be listed in the participant search.

5. Can I move my previous year's email templates and address book to my current Participant Center?
Yes. If you log in with your username and password before registering for the current year's 3-Day, your email templates and address book information will be transferred to yourParticipant Center automatically.

If you were not logged in with your 3-Day username and password when you registered for the current year's event, unfortunately we cannot transfer your past personal page data and email templates.

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6. I am registered for more than one 3-Day. Do I have more than one Participant Center?
Yes. When you log in with your username and password, you will be taken directly to one of your Participant Centers (the first, chronologically). If you are not taken to the correct Participant Center, click the “Select a Different Participant Center” link to see a list of all events you are registered for and select which Participant Center to go to. If you do not see all of your events on that list, it is probably because you have a duplicate record in our system. Please contact a coach so we can resolve that issue for you.

7. Where do I find training and fundraising information on the 3-Day website?
Look for the fundraising and training resources in the top navigation of your Participant Center. And don’t forget that you have your own 3-Day coach who is your fundraising and training mentor available to help you with all your questions!

8. Can a donor add a dedication message that appears in my fundraising honor roll?
When a donor makes a donation online, s/he can enter text to appear on the fundraising honor roll. This may be the donor’s name, or it could be something like “From the whole Clancy family” or “In Memory of Aunt Molly.” The donor can also write a personal message to the participant that can only be viewed by the participant on their My Progress page. (A donor may only write a personal message if they donate online.)

9. Why am I getting logged out of the 3-Day website?
For security reasons, the website will time out if you are inactive for 20 minutes or more. Being active means clicking a link on the site. Typing a message does not keep you active on the site, so if you are typing a message, please save regularly. Be warned that there is no prompt to let you know you are being logged out.

In addition to saving your content regularly within your Participant Center, backing up your content is always recommended. We advise you to send copies of your Participant Center content, including photos and customized emails, to your own email address, or copy and paste the text, photo or other content into a Word document and save it on your computer for your future reference, if needed.

10. How can I make the 3-Day logo the image on my personal page?
The 3-Day logo is the default image for all personal pages. Once you change the image to upload your own image, you cannot revert back to the default image. If you contact a coach, we can make that change for you.

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11. How can I add a widget to my personal website, blog or email signature?
Boost your fundraising efforts and promote your participation in the 3-Day by putting a widget on a personal website. Those who click on your widget will be taken directly to your personal fundraising webpage. Click here to get your widget.

12. What does "Offline Unconfirmed" mean next to my donation in My Progress center?
Once a matching gift form has been received and processed by the 3-Day, it will be posted on the My Progress page of your Participant Center, under Donation History. The donation type will be listed as “Offline Unconfirmed." At this point, the amount of the matching gift will count toward your fundraising minimum, even though the actual funds from the matching gift company have not yet been received.

13. Does the entire amount of an installment donation count towards my total?
Yes. As soon as the initial donation is made the entire amount of the donation will count towards your fundraising goal, even though there are remaining installments that are pending payment.

14. How do I change my fundraising goal?
Click the Edit Goal link next to the progress bar at the top of your Participant Center home page.

15. How do I link my 3-Day fundraising account to Facebook?
You can link your 3-Day fundraising page directly with Facebook by creating a Facebook Fundraiser. You can easily spread the word, collect donations, and track your progress right on Facebook. All donations collected through your Facebook Fundraiser will go directly to your 3-Day fundraising account and be reflected in your 3-Day fundraising thermometer. To set up your Facebook Fundraiser, log in to your Participant Center and you will see instructions and a link right at the top of your Participant Center home page. If you have questions about Facebook Fundraiser please reference our FAQ.

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16. How do I view my recent activity?
From your Participant Center home page, scroll down to the middle of the page. Your Recent Activity log will show donations received, messages sent and participants who joined your team.

17. How do I add contacts to my address book?
From the Email section of your Participant Center, select All Contacts from the sub menu. Then select Add Single Contact from the menu on the right-hand side. Alternately, if you enter email addresses during the process of composing an email they will automatically be added to your address book.

18. How do I import contacts from another address book?
From the Email section of your Participant Center, select Contacts from the sub menu. Then select Import Contacts from the menu on the right-hand side. You will be walked through the steps to retrieve your contacts.

19. How do I export contacts from my email provider?
If your email is with Yahoo or Gmail, when importing contacts, follow the directions and above and select Gmail or Yahoo as your source. If you have another email provider, please check the Help section of your email provider for instructions on how to export your contacts as a .csv file, then follow the instructions above to import your contacts.

20. How do I edit contacts?
From the Email section of your Participant Center, select All Contacts from the sub menu. Click the name (or or email address. On the next window, which lists recent activity from that contact, click the Edit Information link at the top.

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21. How do I delete contacts?
From the Email section of your Participant Center, select All Contacts from the sub menu. Check the box next to the contact you would like to delete (or choose the Select All link at the bottom of the page). Then click the Delete link at the top of the page.

22. How do I add contacts to groups?
From the Email section of your Participant Center, select All Contacts from the sub menu. Check the box next to the contact you would like to add to a group (or choose the Select All link at the bottom of the page). Then click the Add to Group link at the top. You can add the contacts to a group you’ve already created, or select Create a New Group. This will allow you to group your contacts together so you can communicate with them accordingly. Some groupings are automatically created for you (such as donors or teammates). Others you can create yourself (such as family, neighbors, training walk RSVPs and attendees, work colleagues, etc.)

23. How do I filter contacts by status?
From the Email section of your Participant Center, click on the name of a group to see all of the members of that group. If you would like to send an email to this group, select the Email Group link.

24. How do I see who has donated to me?
From the Email section, click on the Donors group to see all of your current donors. If you would like to send an email to this group, select the Email Group link.

25. How do I see who donated to me last year?
From the Email section of your Participant Center, click on the Past Donors group to see all of your past donors. If you would like to send an email to this group, select the Email Group link.

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26. How do I see who needs a follow up email?
From the Email section of your Participant Center, click on the Need Follow-Up group to see all of your current donors. If you would like to send an email to this group, select the Email Group link.

27. How do I see who needs a thank you email?
From the Email section of your Participant Center, click on the Unthanked Donors group to see all of your current donors. If you would like to send an email to this group, select the Email Group link.

28. How do I draft an email from scratch?
From the Email section of your Participant Center, select Compose Message from the sub menu. Simply type your subject line and email text into the Body area. The system will save your draft in the Drafts folder every 30 seconds, so if you navigate away to the Contacts section to add your email recipients, you can find your email back in the Drafts folder. When you are finished writing your email, you can choose to Save as Template or Send.

In addition to saving your content regularly within your Participant Center, backing up your content is always recommended. We advise you to send copies of your Participant Center content, including photos and customized emails, to your own email address, or copy and paste the text, photo or other content into a Word document and save it on your computer for your future reference, if needed. After composing an email you can either manually enter the email address(es) in the To: field, or choose from the Contacts tab. After selecting the recipients for your email, click the Drafts link on the left to get back to your email content.

Alternatively, you can select your email recipients first from your contacts, and then compose your email.

29. How do I draft an email using a suggested template?
From the Email section of your Participant Center, select Compose Message from the sub menu. Select a template from the Template drop down menu. You can then personalize the subject line or body content as you wish. The system will save your draft in the Drafts folder every 30 seconds, so if you navigate away to the Contacts section to add your email recipients, you can find your email back in the Drafts folder. When you are finished writing your email, you can choose to Save as Template or Send.

In addition to saving your content regularly within your Participant Center, backing up your content is always recommended. We advise you to send copies of your Participant Center content, including photos and customized emails, to your own email address, or copy and paste the text, photo or other content into a Word document and save it on your computer for your future reference, if needed. After composing an email you can either manually enter the email address(es) in the To: field, or choose from the Contacts tab. After selecting the recipients for your email, click the Drafts link on the left to get back to your email content.

Alternatively, you can select your email recipients first from your contacts, and then compose your email.

30. How do I save an email as a draft?
The system will automatically save your email content as a draft every 30 seconds. If you wish to save your email as a template for future use and personalization, just choose the Save as Template link at the bottom.

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31. How do I save an email to use as a template in the future?
From the Email section of your Participant Center, select Compose from the sub menu. Simply type your subject line and email text into the Body area. Click the Save as Template link at the bottom of the page. To return to this template the next time you compose an email, click the Use a Template link under the subject line and look for your email in the list of Saved Message Templates.

32. How do I send an email?
After composing an email (see instructions above) you can either manually enter the email address(es) in the To: field, or choose from the Contacts menu. After selecting the recipients for your email, click the Drafts link to get back to your email content.

33. How do I view sent emails?
From the Email section of your Participant Center, click the Sent Emails link under Compose Messages.

34. How do I see whether someone opened my email?
From the Email section of your Participant Center, select Contacts from the sub menu.. Click on the name of any of your contacts to see how many emails you sent to that person. It will also show you how many emails have been opened and whether that person visited your page after clicking a link in your email.

35. How do I see whether someone clicked on the link in my email?
From the Email section of your Participant Center, select Contacts from the sub menu. Click on the name of any of your contacts to see how many emails you sent to that person. It will also show you how many emails have been opened and whether that person visited your page after clicking a link in your email.

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36. How do I view my fundraising progress?
From the Participant Center home page, you can see the total amount of money you have raised, and the percent of your goal you have raised at the top. Scroll down to the Personal Donations section to see a list of all of your individual donors. If there is an envelope icon in the Actions column, you can select that to send a thank you email to that donor. Or click the thumbs up icon to mark them as thanked. If you wish to save a spreadsheet of all donations, select the Download icon at the top of the Donation History table.

37. How do I print a donor receipt?
Please contact us to print a donor receipt.

38. How do I read private message from donors?
On your Participant Center home page, scroll down to your Personal Donations table. If a donor wrote a private message to you while making a donation, you will see a link to it here.

39. How do I stop (or start) getting notifications of donations?
Please contact us to update your settings.

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40. How do I view my personal page as it looks to the public / my donors?
On your Participant Center home page, scroll down and click your personal page URL link.

41. How do I make my fundraising page private/public?
In the Profile section of your Participant Center, select Event Options, where you can choose whether to make your fundraising page public or private.

42. How do I change the content on my personal page?
On your Participant Center home page, scroll down and select Edit Content next to your personal page information.

In addition to saving your content regularly within your Participant Center, backing up your content is always recommended. We advise you to send copies of your Participant Center content, including photos and customized emails, to your own email address, or copy and paste the text, photo or other content into a Word document and save it on your computer for your future reference, if needed.

43. How do I change the photo on my personal page?
On your Participant Center home page, scroll down and select Update Media next to your personal page image.

44. How do I add a video to my personal page?
On your Participant Center home page, scroll down and select Update Media next to your personal page image Select Video (you cannot have both Video and Photos). Then enter the YouTube URL of your video. Hosting a video on YouTube is the only way to add a video to your personal page. Select Save.

45. How do I add a blog to my personal page?
In the Personal Page area of your Participant Center, select Components from the sub menu on the right hand side. Check the Enable Personal Blog box. Save. Then from the Personal Page link, look for your personal page URL at the top. Select this link and copy and paste it into a new browser window to view it as the public sees it. From that view, you can select the Post a New Topic link and add an entry to your blog.

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46. How do I add/remove an honor roll on my personal page?
Please contact us to make this change.

47. How do I add/remove a fundraising thermometer on my personal page?
Please contact us to make this change.

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Donor FAQ
Matching Gift FAQ
Online Check-In FAQ
Travel FAQ
Facebook Fundraiser FAQ