Online Check-In FAQ

  1. Can I complete online check-in if I have not met my fundraising minimum?
  2. Can I complete online check-in if I have significant medical history (as indicated on the medical history form)?
  3. If I input my credit card for an instant self-donation during the online check-in process, but don’t participate in the Susan G. Komen 3-Day, will I be charged?
  4. My Follow-Ups page is telling me I made a donation to myself but I didn’t. How do I remove this?
  5. My Participant Center home page is telling me I have an unthanked donation but I don’t. How do I get this message to change?
  6. If I'm not staying at camp, why do I have a tent and gear truck assignment?
  7. How do I get my official event credential? 

1. Can I complete online check-in if I have not met my fundraising minimum?
For the San Diego 3-Day, yes. If you haven’t completed your fundraising requirement (at least $2,300 for walkers, $750 for 20-mile walkers, $500 for Youth Corps, $100 for crew members) by the time you check in online for the Susan G. Komen 3-Day®, you can still complete online check-in, but you will not be able to print your credential and you will be required to go to late check-in to settle your fundraising account. You will need to meet your fundraising requirement in order to receive your official Komen 3-Day credential and walk in the event.

If you do not ultimately participate in the event, you are not held responsible for your fundraising requirement.

For events with hotel lodging: You must complete your fundraising requirement 30 days before your event in order to select your roommate and receive a hotel assignment. For these events, you may choose to make a delayed donation. Your credit card will only be charged if you participate in the 3-Day, and only for the difference between your fundraising total (as of the Monday after the 3-Day) and the fundraising requirement of $2,300.

There will be no online check-in process for 3-Day Nation, but you must have met your fundraising requirement by the following deadlines:

  • 8/31 Fundraising deadline to receive your event kit before 10/2
  • 9/15 Fundraising deadline to receive your event kit before 10/17
  • Between 10/2-10/17 Access to 3-Day Nation even programming will be granted as you meet your fundraising requiremen
  • 10/17 Final fundraising deadline to earn an event kit
  • 10/31 Fundraising deadline to receive any additional fundraising rewards, including earning a flight to a 2022 3-Day for raising $5000

2. Can I complete online check-in if I have significant medical history (as indicated on the medical history form)?
Yes. However, if you have significant medical history, we strongly suggest that you discuss your participation in the 3-Day® with your primary health care provider and get his or her approval for you to participate.

You are not required to provide us with a note from your doctor with this approval, but we do recommend that you get their approval.

3. If I input my credit card for an instant self-donation during the online check-in process, but don’t participate in the 3-Day, will I be charged?
Yes. If you donate to your own fundraising account during the online check-in process, your card is charged at the time of the donation. It is applied to your fundraising account immediately like a regular donation and is not refundable.

4. My Follow-Ups page is telling me I made a donation to myself but I didn’t. How do I remove this?
If you purchased towel service during the online check-in process, it will show up as a $12 donation in your donation history. Find this donation in the list on your Follow-Ups page, check the box to the left of it, and click “Clear To-Do Flag.”

5. My Participant Center home page is telling me I have an unthanked donation but I don’t. How do I get this message to change?
If you purchased towel service during the online check-in process, it will show up as a $12 donation in your donation history. Find this donation in the list on your Follow-Ups page, check the box to the left of it, and click “Send email to selected.” Send yourself a thank you email via your Email Center, and the system will acknowledge the donation as “thanked.”

6. If I'm not staying at camp why do I have a tent and gear truck assignment?
If you decline a tent, you will still receive a tent assignment, since that indicates which gear truck you can put your luggage on. This gear assignment will appear on your official event credential.

7. How do I get my official event credential?
If you complete the online check-in process and your fundraising by the deadline, you will be able to print your credential at home before the event. The link to print your credential will appear on your online check-in confirmation page on the Wednesday before your 3-Day event. You will be notified by email once your credential is ready for printing. Your credential will not be mailed to you. If you do not print it at home and bring it with you to the event, you will need to pick up a temporary credential before the Opening Ceremony. We will provide you with a plastic pouch and lanyard to hold your credential when you arrive at the Opening Ceremony.

For the 2021 San Diego 3-Day: All participants must answer a brief health questionnaire the week of the event in order to access your official event credential, attesting to the fact that you do not have any COVID symptoms and have not been exposed to someone diagnosed with COVID. After November 16, if you have completed that questionnaire, your confirmation page will include a link to your official event credential.