What is the Boundless Fundraising Mobile Check Deposit?
The Boundless Fundraising Check Deposit is a secure and easy service that allows you to scan checks using your smart phone, and electronically send the images for deposit to the organization.
What types of checks are accepted with Mobile Check Deposit?
The mobile app will accept personal checks and business checks.
Are there any type of checks that are not accepted?
Mobile check deposit will not accept the following checks.
Is there a limit as to how many checks I can deposit?
There is not a limit as to how many checks can be deposited using the mobile check deposit feature.
When am I able to submit my deposits?
Deposits can be submitted 24 hours a day, 7 days a week.
How Does Mobile Check Deposit work?
It’s secure and easy to use. Simply follow the steps outlined below.
Do I need to endorse my check?
Yes, you will need to endorse the back of the check. Please write “For Deposit Only”.
How do I scan a check?
To scan a check using the mobile check deposit feature please place the check on a dark solid background, in a well-lit space. Make sure the check is centered inside the box and it will automatically capture the image.
Why doesn’t the phone automatically capture the check image?
If the mobile device is having trouble capturing the image we recommend making sure there is a solid dark background underneath the check, as well as being in a well-lit space. Image recognition will try to automatically capture the image 3 times before asking if you would like to manually capture the image.
How do I manually capture an image?
To manually capture an image, place the check on a solid dark background in a well-lit area. Then focus box around the check and press the white button next to the white outlined check box
Do I need to enter the Check Amount even if I scanned a check?
Yes, there needs to be a numerical value inputted in the Enter Amount field to continue with the mobile check deposit.
What does Anonymous Donor mean?
If the Anonymous Donor field is selected the donors name will not appear for public recognition. In places such as, the Thank Donors section of the app, or in the participant’s Honor Roll in their personal page.
What is the purpose of the Receipt Option?
In the receipt option, you will need to enter the Donors Mailing Address as required. Entering an Email address is optional.
Entering the Donors information in this field will ensure the Donor receives a confirmation notification for their records, with important information regarding their donation. Such as, a Receipt number, the amount of the donation, the Transaction Date.
What should I do with the check after I complete my deposit?
We recommend saving the check(s) for 14 days after the check has been successfully deposited and then destroying the check. It is recommended to shred the check for security purposes. Please do not destroy the check until you have confirmed that the donation has processed and is credited to your fundraising account.
If a check is deposited when will the donation appear in My Progress?
If a mobile check deposit was successful, the donation will appear instantly in the mobile app’s home screen. The thermometer will fill, and the Raised amount will update to display the most current information.
How can I cancel a Mobile Check Deposit?
To cancel a mobile check deposit session, simply click on the Cancel button at the bottom of the screen and the session will be terminated.
However, a session can only be cancelled if the deposit has not been submitted. Once a mobile check deposit is successfully submitted it cannot be cancelled.
Why do I get an error message that says Please confirm/correct the following item(s)?
If you are seeing this error message with the following error messages please, try again.
Helpful hints to make using the Mobile Check Deposit easier.
Can’t find an answer to your question? Contact Support for further assistance.